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Luminary

Saving new device icons fails?

With firmware v. 3.2.16.6_1.4.4 I noticed when I do a complete set up from scratch I am unable to get an icon to save if I change it from the default wireless device icon.

For example, my Skybell HD will allow the name and manufacturer to change and save but when I try to set the icon to "doorbell" it will not save in the web GUI. Also my thermostat acts the same way, not able to save with the thermostat icon.

Oddly enough, if I downgrade the firmware to v. 3.2.15.32_1.3.25 there are no issues.

A bug introduced in v. 3.2.16.6_1.4.4 it appears. Very annoying!!
Message 1 of 11
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Apprentice

Re: Saving new device icons fails?

same here with my ecobee thermostat

Century Link FIber 1 GiG. Action c3000A in Transparent bridge mode. Orbi AX6000 in router mode
Message 2 of 11
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Guru

Re: Saving new device icons fails?

I would file a support ticket and let NG know about this.

@Blanca_O 

 

Thank you. 


@KMDonlon wrote:
With firmware v. 3.2.16.6_1.4.4 I noticed when I do a complete set up from scratch I am unable to get an icon to save if I change it from the default wireless device icon.

For example, my Skybell HD will allow the name and manufacturer to change and save but when I try to set the icon to "doorbell" it will not save in the web GUI. Also my thermostat acts the same way, not able to save with the thermostat icon.

Oddly enough, if I downgrade the firmware to v. 3.2.15.32_1.3.25 there are no issues.

A bug introduced in v. 3.2.16.6_1.4.4 it appears. Very annoying!!

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 3 of 11
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Master

Re: Saving new device icons fails?


@KMDonlon wrote:
.........
For example, my Skybell HD will allow the name and manufacturer to change and save but when I try to set the icon to "doorbell" it will not save in the web GUI. 
.........

As a workaround, save it as something else (e.g. Router or Speaker,...) then change it back to Doorbell. It should then work.

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 4 of 11
Highlighted
Luminary

Re: Saving new device icons fails?

Tried that Multiple times, no success. I see people posting similar issues within the app too. A bug for sure.
Message 5 of 11
Highlighted
Master

Re: Saving new device icons fails?

I can confirm the icons don't save corrrectly as well.  as well. Also i have reports of all devices showing connected to Orbi Router when in fact they are connected to satellites.

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
There's always a logical answer, if you have all the facts!
Message 6 of 11
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Luminary

Re: Saving new device icons fails?


@KMDonlon wrote:
With firmware v. 3.2.16.6_1.4.4 I noticed when I do a complete set up from scratch I am unable to get an icon to save if I change it from the default wireless device icon.

For example, my Skybell HD will allow the name and manufacturer to change and save but when I try to set the icon to "doorbell" it will not save in the web GUI. Also my thermostat acts the same way, not able to save with the thermostat icon.

Oddly enough, if I downgrade the firmware to v. 3.2.15.32_1.3.25 there are no issues.

A bug introduced in v. 3.2.16.6_1.4.4 it appears. Very annoying!!

I actually have a ticket opened with support about this exact same issuse (device icons not saving correctly either on the Android app or on the web GUI) but sadly it's not progressing anywhere in terms of a resolution.  The particular tech that I've been working with isn't responsive and could only come up with responses such as "reinstall the app", "reset the orbi", "downgrade your app", "reboot".  SMH.

 

I've even sent screen video caps showing me changing the icon, say, of my Ring Doorbell which it thinks is a laptop or computer, to a ring doorbell, and but it doesn't stick.

Message 7 of 11
Highlighted
Master

Re: Saving new device icons fails?


@dtay wrote:

I've even sent screen video caps showing me changing the icon, say, of my Ring Doorbell which it thinks is a laptop or computer, to a ring doorbell, and but it doesn't stick.


I can confirm factory reset, reloading the app, removing and reloading the device or anything else will not correct the issue.

It is firmware BUG! Annoying but doesn't hurt anything, except we get customers complaining. 

Orbi RBK53 System/RBR50/RBS50/RBS50. + Orbi Voice RBS40V
RBK753 system/RBR750/RBS750/RBS750 + RBK853 System/RBR850/RBS850/RBS850
There's always a logical answer, if you have all the facts!
Message 8 of 11
Highlighted
Master

Re: Saving new device icons fails?

Yes, I can confirm that I see the same issue. changing device icons -for devices added after upgrading to V3.2.16.6- is not working.

I hope that this will be fixed soon.

My Setup Internet Fiber ONT 250↓/250↑ISP Telenor | Wifi Router Orbi RBK50 AC3000, Router Mode, Wired Backhaul / Orbi RBK852 AX6000, Router Mode, Wireless Backhaul | Switches Netgear GS208Time Zone CET (Sweden)

Message 9 of 11
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Apprentice

Re: Saving new device icons fails?

happens to me to.. on my last system and my new one.. i had to reboot my new one cause my sattelite decided to just dissapear.. when it came back all the ones i changed went back

Century Link FIber 1 GiG. Action c3000A in Transparent bridge mode. Orbi AX6000 in router mode
Message 10 of 11
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Guru

Re: Saving new device icons fails?

Be sure you make contact with NG support about this. The more users report this the better. 

 


My Setup (Cable 900Mbps/50Mbps)>CAX80>XR450 v2.3.2.106(Router Mode)
Additional NG HW: C7800/CM1100/CM1200/CM2000, Orbi CBK40, RBK853, R7800, R7960P,
EX7500/EX7700, XR450 and WNHDE111
Message 11 of 11
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