Unable to unblock devices on RBR750 after FW update to v4.6.3.7

Has a factory reset and setup from scratch been performed since last FW update? 

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KManT wrote:

I installed the new FW 2 days ago when the app showed update available. Since then I can not unblock my daughter's 2 devices (iPad mini and MacBook Air).

The status shows as paused in the App, then I hit play and the device icon turns green. However the device is still blocked.

If I restart the app, the device shows up as Yellow.

When I go to the web interface, it shows the two devices as "Blocked".

In the web interface when I go to "Advanced --> Security --> Access Control", it says "To use Access Control, please use the Orbi App".

 

My Orbi configuration:

1. RBR750 with 2 satellites

2. The router and the satellites are connected via Ethernet Backhaul

3. The main router and one of the satellites connected to external 1G switches so I can have a few devices connected by wire.

4. WAN port connects to ISP's router. The RBR750 is the default NAT and DHCP server for all devices.

 

Things I have done

1. Deleted the devices in the App after I powered down both devices --> Didn't help

2. The following done in sequence

  a. Turn off Wifi on the devices

  b. deleted the devices in the App

  c. Reboot the router

  d. Forget the NW on the devices

  e. When the router comes back up, connect to the Network fresh.

--> Still the same result.

3. Switched the devices between the default "Home" Profile and the restricted (age appropriate) profile. --> No change.

 

It is frsutrating that you broke a function that used to work well. Please let me know what else I can do. 

 

Thanks

KM

 

 

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