ax6000 Register problems

[MyronSmooren]

Just got a new AX6000 and I cant register it or set it up online because its serial # is only 12 digits and the online register locks it out because its looking for a valid 13 digit serial #.....

[FURRYe38]

I would make contact with NG support. We can't do anything for registration problems in the forum

@Blanca_O 

[Blanca_O]

Hi @MyronSmooren

Welcome to NETGEAR Community!

Please send me a private message with the the following information by clicking on this link 

Place and date of purchase

Photo of the device serial number

Regards,
Blanca
Community Team