App and web interface - different and incorrect information

[biggator]

Have had an existing Orbi system for about 15 months.  One RBR50/one RBS50.

I just added a second RBS50 to my system, one is wireless backhaul and the other (after a lot of frustration) is wired.

In the web interface, I see both satellites with 'GOOD' backhaul status.  On the app (when it connects - which is very hit/miss) it shows the wired satellite as offline.  Somehow they see different information for the same network?

Also - in the web interface, it looks like anything that connects to the wired satellite shows as a 'wired' connection to the RBR.  There are devices that show as wired connections that are wireless only devices (like a Roku). 

I've run an analyzer and can definitely see both satellites active - and the network seems to be working properly.  The management seems pretty janky, though.

There's some screenshots showing the app/web disparity in this thread

https://community.netgear.com/t5/Orbi/Orbi-app-vs-web-interface-different-information/m-p/1988651#M1...

[biggator]

Nobody has seen this?

[LuizAlmeida]

Hi,

I just figure out I have the same problem. 😞
I don't know if the problem is the App or in the orbi firmware.

I have 1 RBR50 (firmware v2.5.2.4), 2 RBS50 (firmware v2.5.2.4 - backhaul by wire) and 1 RBS50Y (firmware v2.3.5.32).
The App show me the RBR50 status (green) but all the satellites seem to be offline (which is not true)
It's very annoying.

[LuizAlmeida]

Hi @biggator,

I just saw there is a new firmware available (2.6.1.40 - I'm outside from USA).

Take a look: https://www.netgear.com/support/product/RBR50#download

I'll try next weekend.

Regards,

Luiz Almeida

[biggator]

Just checked - not showing up for me yet.

[LuizAlmeida]

Hi,

I couldn't wait for the weekend

I updated the my RBR50 and two RBS50. I didn't update the RBS50Y.
I also installed my Orbi App from the scratch.
Unfortunately, the result was the same.
The Orbi App shows wrong information about the satellites.
The web console shows satellites wrong versions.

When Netgear is going to fix that?

Regards,

Luiz Almeida