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I uninstalled & reinstalled the app because I'm trying to figure out why the app on one of my phones, under Device Manager, shows devices attached - with green status dot indicating that the device is online and connected to the router - that I haven't had attached in over 4.5 years!!!
So after uninstalling and reinstalling and going through the setup with logging in to my existing account, ok'ing using my fingerprint to log in and then getting to the login screen using admin as user & my password, I get this "Logon timed out, please try again..." error.
Imagine my surprise in seeing that, after I google for a resolution, this exact same problem still exists 2 years and 2 months after the post I linked above!
Even the workaround mentioned in the post still works, but now, I can only get the app to connect via Anywhere Access. Trying to switch from Anywhere Access to Local Connection results in the error.
This is pretty pathetic, Netgear. Is your QA\QC team comprised of 1 person and a chimpanzee? Are you outsourcing your software development and QA\QC to offshore developers? Or is it that Netgear just doesn't give a sh*t about the app or errors in it?
If you guys need help finding experienced coders & testers, I am more than willing to point you to where you can find quality people to hire and then you can fire the J.V. team you currently have.
Re: Can't logon to Orbi - "Logon timed out, please try again" - STILL AN ISSUE AFTER MORE
Yes they are but it is releasing in the play store. I believe they are doing bat h release got mine a couple days ago so just be a little patient it 8s coming and fixes the issue
Re: Can't logon to Orbi - "Logon timed out, please try again" - STILL AN ISSUE AFTER MORE
FYI - A little testing shows that the app probably isn't even trying to pass the logon information to the router.
I tried using an incorrect password for the admin login and instead of returning a message about an invalid password, I got the same logon timed out error...
Re: Can't logon to Orbi - "Logon timed out, please try again" - STILL AN ISSUE AFTER MORE
This is the first time I've had this issue and appeared after I implemented fingerprint security for app login access on my Pixel 6 Pro. Actually had to uninstall and reinstall before it would connect through anywhere access. Will not connect locally. This is ridiculous!
Re: Can't logon to Orbi - "Logon timed out, please try again" - STILL AN ISSUE AFTER MORE
Well I just made an account to jump in on this party, as I'm experiencing the same issue. For me, I can't even get to Anywhere Access to try and fix it. Waiting for the app to reinstall and we'll see if that's helped at all.
Re: Can't logon to Orbi - "Logon timed out, please try again" - STILL AN ISSUE AFTER MORE
Same problem here on Android since I switched to RBR50 firmware V2.7.4.24. IOS app simply works on my iPad, but Android phone comes up with the router admin login (after successfully logging into Netgear account and detecting router on the network) and the "logon timed out" message. Indeed it seems the router isn't even contacted as wrong passwords come up with the same message. "Anywhere access" workaround doesn't work for me. I haven't enabled it, so the app tells me to log in via WiFi first, which doesn't work. Result: I'm not able to log in to the router via the app on Android, so the app becomes useless. Logging in via web browser still works, of course...
Re: Can't logon to Orbi - "Logon timed out, please try again" - STILL AN ISSUE AFTER MORE
Also started experiencing this issue today, and (in case it matters) I'm also using a Pixel 6 Pro on the latest version of Android (October security patch). I have also submitted an error report using the instructions at the provided link.
Re: Can't logon to Orbi - "Logon timed out, please try again" - STILL AN ISSUE AFTER MORE
Use an iphone instead of Android to turn on anywhere access. Reinstall the app on Android and once you open the app, hurry and click anywhere access when it pops up
Re: Can't logon to Orbi - "Logon timed out, please try again" - STILL AN ISSUE AFTER MORE
Did that... well, using an iPad. Didn't even have to hurry to get to "anywhere access" because the Android app automatically chose this. My problem with the workaround is that I try to avoid "anywhere access" because I consider it less safe. Netgear should really do something about this issue.
Re: Can't logon to Orbi - "Logon timed out, please try again" - STILL AN ISSUE AFTER MORE
100% agree on Anywhere Access, it's a security concern. At some point I believe I turned it off, or it's broken, who knows. Hopefully the bug is fixed soon.
Re: Can't logon to Orbi - "Logon timed out, please try again" - STILL AN ISSUE AFTER MORE
I have the same issue on my Samsung Galaxy S22 Ultra (Android 13) and Galaxy Tab S7+ (Android 12). But, when I install the app on an old device (Galaxy S9 (Android 10), that is with an older Android version, all works fine with the app.
So it seems that our friends from Netgear need to update the app to accomodate the newer versions of Android.
Re: Can't logon to Orbi - "Logon timed out, please try again" - STILL AN ISSUE AFTER MORE
I did so with my wife's iPhone. Anywhere access is in fact already on. But my Android app isn't showing the option you described as appearing on startup. Someone else suggested using an older Android phone. I'll try that next.
Re: Can't logon to Orbi - "Logon timed out, please try again" - STILL AN ISSUE AFTER MORE
I really can't believe this is happening. Maybe NG is paying more attention to their newer models now. Anyway, I was able to access the router with an older phone, Android 11. In the end, the solution provided (uninstall and reinstall the Orbi app, and select Anywhere Access during the login process) did allow me to access my RBR50 mesh network from my Zenfone 9. Jeez. Now can I get on with my life?
