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Re: Can’t show devices connected

usafstud
Tutor

Can’t show devices connected

I also can't see a list of devices connected to my system on my app. It just says no devices connected to individual satellites/route and an error code of "Could not reach server. Try again later (code: CDIL-API-FAIL" on the device manager function of the app.

RBR50 & 2x RBS50 & 2x RBS40V is my setup.

Anyone know how to fix this?
Model: RBS40V|Orbi Voice Add-on WiFi Satellite and Smart Speaker
Message 1 of 6
Christian_R
NETGEAR Moderator

Re: Can’t show devices connected

Hi usafstud, 

 

May you reinstall the Orbi app and check to see if your Orbi devices are due for a firmware update. 

 

Christian 

Message 2 of 6
ricktra
Aspirant

Re: Can’t show devices connected

I just used tech support to update router firmware to V2.7.1.60. Web login shows all devices but app is "unable" and indicates Sorry, the action was failed" with a code : CDIL-API-FAIL

my app version is 2.7.0.28

I restarted iOS then launched app...no success

I deleted app on iOS and reinstalled as new set up...no success

 

Please advise

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 3 of 6
ricktra
Aspirant

Re: Can’t show devices connected

still have problem as described above

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 4 of 6
usafstud
Tutor

Re: Can’t show devices connected


@ricktra wrote:

I just used tech support to update router firmware to V2.7.1.60. Web login shows all devices but app is "unable" and indicates Sorry, the action was failed" with a code : CDIL-API-FAIL

my app version is 2.7.0.28

I restarted iOS then launched app...no success

I deleted app on iOS and reinstalled as new set up...no success

 

Please advise


I restarted/deleted as you did and still have exact same issue as you. Web browser shows items connected, but "unable" on the app.

 

You and I can't be the only ones.

Message 5 of 6
ricktra
Aspirant

Re: Can’t show devices connected

I am still under warranty and opened a case on this. I will ask if they can post the resolution here once they solve the issue.

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 6 of 6
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