Cannot connect to Orbi App, but everything works through the orbilogin website RBK852

[Stevepeck]

I've tried over 20 times to get the Orbi app to work on my iPhone 12 (updated to latest system OS 15.6), but the app still comes up with "Orbi not found".  Why?  Everything is working on the network and the website shows everything attached to the Orbi mesh system.  It sure would be nice to access the app, as it looks like it has some nice features that sure would be nice to access on my iPhone.  

[KevinLiT]

Hello Stevepeck,

Welcome to the Netgear Community!

Please turn off your private IP address if you are using an iOS device. 

To turn off the Private IP address please follow the steps listed below:
Open "Settings"
"Wi-Fi"
Select the "i" icon next to your connected network
Toggle off "Private Wi-Fi Address"

Best,
Kevin
Community Team

[islandtodd]

This does not help when the issue is trying to connect through the internet.  Other users are noting that when connecting to WiFi they receive 'not connected to the internet' messages randomly.  My devices connected to Orbit (cameras and such) do remain connected.  Issue still exists.

[FURRYe38]

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump...

OR https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/f...

---

@islandtodd wrote:

This does not help when the issue is trying to connect through the internet.  Other users are noting that when connecting to WiFi they receive 'not connected to the internet' messages randomly.  My devices connected to Orbit (cameras and such) do remain connected.  Issue still exists.

---