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Okay guys, I don't know if this can solve the problem or not, but it solved mine. In my case I've change my cell phone few months ago(iphone -> iphone). So my cure is re-install the app(totally delete it and install it again), and when you first login in to the app with your user name and password, it willprompt that you were using a (previous) phone and the app will send prompt to your previous phone for authorization, and after you authorize your new phone, you can now login with your netgear password normally. Hope this helps
I too am having this issue. I attempted resting my password, tried on a different device, and emptied my browsing data. No dice! What’s odd is that if I enter a wrong password it recognizes that it’s incoreect but if I use the correct password I get the generic error occurred message. So it knows the password is right just doesn’t let you in?
Same problem. I wondered if it might be a password character or length issue. The password guielines I found specified the set of valid symbols ( !@#$%^&*() ), said must be at least 6 characters long, but did not specify a maxium. I tried several passwors to no effect. So perhaps the latest iPhone app release is just broken....
Okay guys, I don't know if this can solve the problem or not, but it solved mine. In my case I've change my cell phone few months ago(iphone -> iphone). So my cure is re-install the app(totally delete it and install it again), and when you first login in to the app with your user name and password, it willprompt that you were using a (previous) phone and the app will send prompt to your previous phone for authorization, and after you authorize your new phone, you can now login with your netgear password normally. Hope this helps
I have the same problem. Cannot connect to the app on iPhone 6s. I've tried every possible password I use, and user names, etc. I'm afraid I've really messed up my chances of connecting now. When I use the serial number for password recovery, I get a personal question about my sisters name. I don't have any sisters. Somewhere I read that you need to connect a unit to a computer with a hard wire and set the unit back to factory settings and start over with an install. Any thoughts on this.
honestly it's too easy to change phones now, one click and the software will transfer all the data and apps to your new phone, think that's why no one think of re-installing the app. It's just basic skill back in the Windows time 😉
