Orbi WiFi 7 RBE973
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Cannot sign in to my Netgear account in the Orbi app

jeffrey_d
Aspirant

Cannot sign in to my Netgear account in the Orbi app

I see posts several years ago about not being able to sign in the a Netgear account, but my issue is specifically from within the Orbi IOS app.  I can sign in to my router in the app just fine, and I can sign in to my Netgear account from the phone's web browser or from a web browser on another device, but not from within the Orbi app.  I receive the message "Something went wrong.  Try again" in a red banner.

 

I am stuck on a Netgear sign-in page in the app asking me to sign in to an existing account or create a new account.  I have an existing account as stated above and therefore do not want to create a new account.  If I close and restart the app, I see a banner showing "connecting" and it brings me back to the Netgear sign-in page.

 

Can anyone assist?

Message 1 of 8

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jeffrey_d
Aspirant

Re: Cannot sign in to my Netgear account in the Orbi app

Wow, I probably have not opened the app in a year and tried during a problem...  Never heard of shaking the phone to submit a bug report, but it worked, and I did.  Thank you.

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Message 3 of 8

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FURRYe38
Guru

Re: Cannot sign in to my Netgear account in the Orbi app

There is a odd issue happening with Orbi app currently. NG is looking into this:

https://community.netgear.com/t5/Orbi-App/NOTICE-Orbi-app-Notification-Message-Quest-Wifi-Test-Deep-...

Possible this maybe effecting users gaining access to the app correctly.

 

I recommend you submit a bug report thru the current location in the app and let NG know what your experiencing:

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/f...

 

 

Message 2 of 8
jeffrey_d
Aspirant

Re: Cannot sign in to my Netgear account in the Orbi app

Wow, I probably have not opened the app in a year and tried during a problem...  Never heard of shaking the phone to submit a bug report, but it worked, and I did.  Thank you.

Message 3 of 8
FURRYe38
Guru

Re: Cannot sign in to my Netgear account in the Orbi app

Ya I don't use it much, unless i'm testing. NG is working on the current problem. Maybe a side effect. Hopefully will be resolved soon. 

 

Message 4 of 8
51Alan
Guide

Re: Cannot sign in to my Netgear account in the Orbi app

I’m having the identical problem.
Message 5 of 8
FURRYe38
Guru

Re: Cannot sign in to my Netgear account in the Orbi app

Try this first, https://community.netgear.com/t5/Orbi-App/quot-something-went-wrong-quot-error-when-trying-to-login-...

 

if that fails, I recommend you submit a bug report thru the current location in the app and let NG know what your experiencing:

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/f...


@51Alan wrote:
I’m having the identical problem.

 

Message 6 of 8
51Alan
Guide

Re: Cannot sign in to my Netgear account in the Orbi app

Thank you, FURREYe38.  Deleting the Orbi app and reinstalling it solved my app login issue.

Message 7 of 8
FURRYe38
Guru

Re: Cannot sign in to my Netgear account in the Orbi app

Glad it worked. Enjoy. 😉

Message 8 of 8
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