Reply

Re: Changed phone# and can't complete 2-step authentication

Supacooljenn
Aspirant

Changed phone# and can't complete 2-step authentication

I need to update my phone number in order to access my Orbi app.
I spent hours on the phone with customer care, recieved several calls back and they were still unable to help.
I just need to update my recovery phone# and email address so I can complete the 2- factor authentication for my Orbi app.
Can anyone help??
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 3
Christian_R
NETGEAR Moderator

Re: Changed phone# and can't complete 2-step authentication

Hello Supacooljenn, 

 

Welcome to the community! Has support been able to follow up on your case? If not, please send me a private message with your email address and case number. 

 

Christian 

Message 2 of 3
Supacooljenn
Aspirant

Re: Changed phone# and can't complete 2-step authentication

Hi Christian, I haven't received a follow up and I still can't access my app.
Please help.
Message 3 of 3
Top Contributors
Discussion stats
  • 2 replies
  • 297 views
  • 0 kudos
  • 2 in conversation
Announcements