Changed phone# and can't complete 2-step authentication

[Supacooljenn]

I need to update my phone number in order to access my Orbi app.
I spent hours on the phone with customer care, recieved several calls back and they were still unable to help.
I just need to update my recovery phone# and email address so I can complete the 2- factor authentication for my Orbi app.
Can anyone help??

[Christian_R]

Hello Supacooljenn, 

Welcome to the community! Has support been able to follow up on your case? If not, please send me a private message with your email address and case number. 

Christian 

[Supacooljenn]

Hi Christian, I haven't received a follow up and I still can't access my app.
Please help.