Device Manager on the App

[PVD4540]

Device Manager on the App doesn't work and customer service is worthless.

[Christian_R]

PVD4540,

May you explain what occurs when attempting to access the device manager page? Can you provide the Orbi app version you currently have installed (iOS/Android)? 

Thanks,

Christian 

[PVD4540]

Nothing......doesn't work.  I can see the devices but can't pause the internet or remove the devices.  Nothing happens.

[PVD4540]

Also, I'm shocked how worthless the customer service is.  They guided me thru these long instructions for updating the Firmware and all the were current.  Spent a long time working on that and discovered it still didn't work.  

[Christian_R]

PDV4540,

May you provide the following for me to better assist:

Orbi Model:

Orbi Firmware Version:

Orbi App Version: 

Thanks,

Christian 

[PVD4540]

Model: RBR750

Firmware Version: v3.2.15.25_1.3.15

App Version: 2.5.4.0

[Christian_R]

Hello PVD4540,

Thanks for confirming. Our engineering team is aware of the issue and is currently working on a fix. 

Regards,

Christian 

[PVD4540]

still not working.  very hard to control who's on your network without this feature.