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Forum Discussion
RM2020
Feb 04, 2021Tutor
Disabled certain devices in device manager and when trying to turn back on the app is not working
I have had this issue the two times that I have separately tried to pause my kids iPads. Here is the issue: 1. I tried to stop my kids iPads through the device manager GUI in the ORBI app 2. Af...
SuzyRoche
Jun 03, 2021Aspirant
Did you ever get an answer to your issue?? I'm having the same issue. I've tried everything that you tried, but nothing is working. SO FRUSTRATING!!!
RM2020
Jun 03, 2021Tutor
I never did get it resolved. It is incredibly frustrating because the wifi 6 capability is amazing but the actual functionality which I would deem basic does work properly. Does netgear have people reading this forums??????????
- CrimpOnJun 03, 2021Guru - Experienced User
RM2020 wrote:
I never did get it resolved. It is incredibly frustrating because the wifi 6 capability is amazing but the actual functionality which I would deem basic does work properly. Does netgear have people reading this forums??????????My impression is that no Netgear employees are assigned to participate in the community forums. There are some users tagged as "admin" or "moderator" who seem to be tasked with the mechanics of the forum and who appear to have ways to communicate with Netgear departments. The forums are a convenient place for customers to discuss things among themselves.
I have debated paying for a year of Gearhead support to be able to contact.Netgear directly. Gearhead seems to be Netgear's version of Best Buy's Geek Squad. If WiFi was essential to my business, I would probably look for products that are supported by Insight and definitely have a support contract.