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Forum Discussion

Greene10's avatar
Greene10
Apprentice
Oct 31, 2022

I installed a new Orbi 963 system last week

I installed a new Orbi 963 system last week and also have this problem. Like everyone here nothing nothing I do have helped. I am waiting on a call back from tech support. Did this only start with th...
Greene10's avatar
Greene10
Apprentice
Oct 31, 2022

I will try the suggestions. Modem is a Spectrum HITRON 2.5 Gigabit.

Greene10's avatar
Greene10
Apprentice
Oct 31, 2022
Still not working after trying the suggestions. THE BOTTOM LINE is Netgear needs to fix the app.
  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Oct 31, 2022

    Is the app not connecting while at home on the home work or from a remote location?

    Orbi app is working for me on both Android and Apple devices while at home. My 9 series is in AP mode though. I loaded FW this past weekend. 

    Be sure your Local Network IS enabled for the orbi app for Apple devices. I saw once this got disabled some how and could not log in while at home. 

     

     

    • Greene10's avatar
      Greene10
      Apprentice
      Oct 31, 2022
      App is work fine EXCEPT the ANYWHERE ACCESS feature. On local network at home using a iPhone 14.
      • FURRYe38's avatar
        FURRYe38
        Guru - Experienced User
        Oct 31, 2022

        Ok, will pass this onto NG for review. I believe they are aware of it as other are seeing problems with Anywhere Access on other Orbi systems. 

         

        Blanca_O KevinLiT 

        Greene10 wrote:
        App is work fine EXCEPT the ANYWHERE ACCESS feature. On local network at home using a iPhone 14.