NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

nfur's avatar
nfur
Follower
Oct 28, 2020
Solved

Just Updated the Orbi App on my iPhone and now I can't use the Orbi App. Won't let me sign to anyth

  • Trojo's avatar
    Trojo
    Oct 30, 2020

    I had exactly the same behavior on my iPad yesterday, tried everything (delete app, reinstall, clicked/tapped the links like crazy and so on) but today it worked...I had to click on the sign in link a few times and then the page showed up.

Trojo's avatar
Trojo
Aspirant
Oct 30, 2020

I had exactly the same behavior on my iPad yesterday, tried everything (delete app, reinstall, clicked/tapped the links like crazy and so on) but today it worked...I had to click on the sign in link a few times and then the page showed up.

repmeer's avatar
repmeer
Initiate
Nov 03, 2020

Bug isn't fixesd yet. App is still not working. Slow response from Netgear

  • Christian_R's avatar
    Christian_R
    NETGEAR Employee Retired
    Nov 04, 2020

    Hello Orbi AX Users, 

     

    If your still experiencing issues with your Orbi app connecting to your router. May you send me a private message with the following info.

     

    Orbi Model:

    Orbi Firmware Version:

    Serial Number:

    Orbi App Version: (please also specify if you're on iOS or Android) 

    iOS Software Version: (if applicable) 

     

    And please let me know if you have the Nighthawk app installed on the same mobile device and if deleting the Nighthawk app helps. 

     

    Thank you,

    Christian

    • Srharris's avatar
      Srharris
      Tutor
      Nov 05, 2020

      Done

      • Srharris's avatar
        Srharris
        Tutor
        Nov 06, 2020
        Don’t know why I didn’t think to try this before, but disconnecting from WiFi and switching to 5G, the login box works. Login, connect over Remote Access and now I can access it over WiFi.

        Don’t know why it’s worked, but it’s cleared the immediate issue!
    • mlg1017's avatar
      mlg1017
      Aspirant
      Nov 10, 2020

      Hi. I'm running a CBR40 with firmwear V2.5.0.14_1.0.8 on a 2020 iMAC 10.15.7.

      Have tried MULTIPLE times to log into the Netgear App on my iPhone (iPhone X running iOS14.2).  I have tried deleting and reinstalling the app, created a new password on the web version and still cannot log into the App.  Keeps saying that it doesn't recognize the device, and it's sending an authorization code, which I never receive.  PDF of screen captures attached as reference.

      Would apprecaite some help and/or support, becuse this app is useless otherwise...

      Thanks