Just Updated the Orbi App on my iPhone and now I can't use the Orbi App. Won't let me sign to anyth

[Trojo · Accepted solution]

I had exactly the same behavior on my iPad yesterday, tried everything (delete app, reinstall, clicked/tapped the links like crazy and so on) but today it worked...I had to click on the sign in link a few times and then the page showed up.

[joepke-m]

Same here, can’t login to my existing account

[Hawkeye18]

Same problem with ios app.  It takes me to sign-on page & whether you click on "existing account" sign-on or "create account" one of two things happens:  either nothing happens, or after several attempts get a blank white page.

Uninstalled & reinstalled, rebooted.  No success.

iOS 14.01

Netgear Orbi App V 2.6.7.0

Mac OS 10.15.7

Netgear firmware V2.5.2.4

Netgear Orbi Firmware V 2.5.2.4

[joepke-m]

On iPadOS it is still working after the update. But in iOS it isn’t. Also after clicking “Create new account” nothing happens

[Hawkeye18]

After deleting the app & rebooting, app still shows in ios library, but unable to open.

[repmeer]

Same problem here.

[Trojo]

Works on my iphone with iOS 14.1 but not on my iPad (ipadOS 14.1)

[Kazza_]

Same here. If you drag the blank page from the corners into the middle of the screen with your fingers the login page can be seen but not accessed

[fontygal]

I have the same problem: Orbi app on both the ipad and the iphone do not allow me to sign into an existing netgear account, nor create a new account. The links simply cause a brief spinning icon to appear, and then nothing. And thus you cannot go any further into the App.

- I did not have the older Orbi App, as I just installed the RBK853 mesh, which is otherwise working fine. It's just impossible to access it with the App (accessing the router via a browser works)

It is probably a bug with the App update that was launched yesterday.

[joepke-m]

I just deleted my cookies on my iPhone and tried again to login in the Orbi app. It now works!

Maybe this is also the solution for others having this issue?

[Trojo · Accepted solution]

I had exactly the same behavior on my iPad yesterday, tried everything (delete app, reinstall, clicked/tapped the links like crazy and so on) but today it worked...I had to click on the sign in link a few times and then the page showed up.

[mrstucci1972]

Thanks for the tip but it sounds like a bug to me. Hope they fix it! 

[fmalloy]

I'm having a different problem - it doesn't ask me to login (I'm already signed in) but it's stuck on "Detecting Product" then "Issues connecting with (my WiFi network name)"

"Connect VIa Anywhere Access" works. 

[repmeer]

Bug isn't fixesd yet. App is still not working. Slow response from Netgear

[deVos_NL]

This is NOT SOLVED. Still not working. Please fix the app asap.

[Srharris]

I’m having exactly the same problem. Current version works fine on latest iPadOS, but not on latest iOS. Old version of the app on my other iPhone running the latest iOS works fine too. Just not on my current one at 2.6.7.0 😞

[fmalloy]

I learned that for my case, if you have a Netgear Nighthawk app on your iOS device, delete the app. Then I was able to access my network again.

[Christian_R]

Hello Orbi AX Users, 

If your still experiencing issues with your Orbi app connecting to your router. May you send me a private message with the following info.

Orbi Model:

Orbi Firmware Version:

Serial Number:

Orbi App Version: (please also specify if you're on iOS or Android) 

iOS Software Version: (if applicable) 

And please let me know if you have the Nighthawk app installed on the same mobile device and if deleting the Nighthawk app helps. 

Thank you,

Christian

[Srharris]

Done

[Srharris]

Don’t know why I didn’t think to try this before, but disconnecting from WiFi and switching to 5G, the login box works. Login, connect over Remote Access and now I can access it over WiFi.

Don’t know why it’s worked, but it’s cleared the immediate issue!

[skeelo]

I think I have it figured out - at least this is what worked on my device (iPhone 10, software version 14.1):

1. Delete any and all Netgear apps - I had the Orbi app (home system) and Nighthawk app (cabin system)

2. Download the Orbi app from app store

3. Open app from device, NOT from app store

4. Follow prompts (e.g., allow network access, allow location access, etc.)

5. Sign in - interestingly the old sign in (email address and Netgear password) no longer works, I had to sign in with the admin account information and password as if I was logging in from my computer's web browser

Once signed in you should have access to all the same features as you did previously.  My guess with the iOS14.x upgrades there are some changes to security that are creating these issues.

[mlg1017]

Hi. I'm running a CBR40 with firmwear V2.5.0.14_1.0.8 on a 2020 iMAC 10.15.7.

Have tried MULTIPLE times to log into the Netgear App on my iPhone (iPhone X running iOS14.2).  I have tried deleting and reinstalling the app, created a new password on the web version and still cannot log into the App.  Keeps saying that it doesn't recognize the device, and it's sending an authorization code, which I never receive.  PDF of screen captures attached as reference.

Would apprecaite some help and/or support, becuse this app is useless otherwise...

Thanks

[Christian_R]

Hello skeelo, 

May you provide the current Orbi app version that is installed on your iOS device? 

Thanks,

Christian 

[mlg1017]

Hi-

I have the most current version on the App store - 2.6.7.0

Thanks.

Michael (mlg1017)

[Christian_R]

Hello Orbi App Users, 

If you're still experiencing issue with accessing your Orbi app. Please follow the steps below. 

1. Check if there is a firmware update available for your Orbi units. If so, please update. 

2. Update to the latest iOS version, iOS 14.2.

3. Enable local network access (refer to article below)

https://kb.netgear.com/000062315/Why-am-I-being-asked-to-let-the-Nighthawk-or-Orbi-app-connect-to-de...

4. Delete and reinstall the Orbi app (latest Orbi app version is 2.7.0.28 as of 11/11/2020)

5. Reboot your iOS device

Please let me know if your issue persists. 

Regards,

Christian