Forum Discussion

nfur

Follower

Oct 28, 2020

Solved

Just Updated the Orbi App on my iPhone and now I can't use the Orbi App. Won't let me sign to anyth

Trojo
Oct 30, 2020
I had exactly the same behavior on my iPad yesterday, tried everything (delete app, reinstall, clicked/tapped the links like crazy and so on) but today it worked...I had to click on the sign in link a few times and then the page showed up.

skeelo

Luminary

Nov 07, 2020

I think I have it figured out - at least this is what worked on my device (iPhone 10, software version 14.1):

1. Delete any and all Netgear apps - I had the Orbi app (home system) and Nighthawk app (cabin system)

2. Download the Orbi app from app store

3. Open app from device, NOT from app store

4. Follow prompts (e.g., allow network access, allow location access, etc.)

5. Sign in - interestingly the old sign in (email address and Netgear password) no longer works, I had to sign in with the admin account information and password as if I was logging in from my computer's web browser

Once signed in you should have access to all the same features as you did previously. My guess with the iOS14.x upgrades there are some changes to security that are creating these issues.

Christian_R

NETGEAR Employee Retired

Nov 16, 2020

Hello skeelo,

May you provide the current Orbi app version that is installed on your iOS device?

Thanks,

Christian

mlg1017
Aspirant
Nov 18, 2020
Hi-

I have the most current version on the App store - 2.6.7.0

Thanks.

Michael (mlg1017)
- Christian_R
  NETGEAR Employee Retired
  Nov 18, 2020
  Hello Orbi App Users,
  
  If you're still experiencing issue with accessing your Orbi app. Please follow the steps below.
  
  1. Check if there is a firmware update available for your Orbi units. If so, please update.
  
  2. Update to the latest iOS version, iOS 14.2.
  
  3. Enable local network access (refer to article below)
  
  https://kb.netgear.com/000062315/Why-am-I-being-asked-to-let-the-Nighthawk-or-Orbi-app-connect-to-devices-on-my-network-during-router-installation-using-my-iOS-device
  
  4. Delete and reinstall the Orbi app (latest Orbi app version is 2.7.0.28 as of 11/11/2020)
  
  5. Reboot your iOS device
  
  Please let me know if your issue persists.
  
  Regards,
  
  Christian
  - mlg1017
    Aspirant
    Nov 21, 2020
    I hae followed all of your instructions and still am not able to log into the app - I am getting the two screens noted below that I have uploaded...In addition, I do not get the push notification that the first image says I should receive.