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Forum Discussion

nfur's avatar
nfur
Follower
Oct 28, 2020
Solved

Just Updated the Orbi App on my iPhone and now I can't use the Orbi App. Won't let me sign to anyth

  • Trojo's avatar
    Trojo
    Oct 30, 2020

    I had exactly the same behavior on my iPad yesterday, tried everything (delete app, reinstall, clicked/tapped the links like crazy and so on) but today it worked...I had to click on the sign in link a few times and then the page showed up.

mlg1017's avatar
mlg1017
Aspirant
Nov 18, 2020

Hi-

 
I have the most current version on the App store - 2.6.7.0
 
Thanks.
 
Michael (mlg1017)
Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 18, 2020

Hello Orbi App Users, 

 

If you're still experiencing issue with accessing your Orbi app. Please follow the steps below. 

 

1. Check if there is a firmware update available for your Orbi units. If so, please update. 

2. Update to the latest iOS version, iOS 14.2.

3. Enable local network access (refer to article below)

https://kb.netgear.com/000062315/Why-am-I-being-asked-to-let-the-Nighthawk-or-Orbi-app-connect-to-devices-on-my-network-during-router-installation-using-my-iOS-device

4. Delete and reinstall the Orbi app (latest Orbi app version is 2.7.0.28 as of 11/11/2020)

5. Reboot your iOS device

 

Please let me know if your issue persists. 

 

Regards,

Christian 

 

  • mlg1017's avatar
    mlg1017
    Aspirant
    Nov 21, 2020

    I hae followed all of your instructions and still am not able to log into the app - I am getting the two screens noted below that I have uploaded...In addition, I do not get the push notification that the first image says I should receive.