Orbi WiFi 7 RBE973
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Re: Latest update not showing router image

FURRYe38
Guru

Re: Latest update not showing router image

Thanks for letting us know. 

Message 26 of 46
Timothy88
Luminary

Re: Latest update not showing router image

Any ideas on when Netgear will release a new version of the app?

 

Message 27 of 46
FURRYe38
Guru

Re: Latest update not showing router image

No. 

Message 28 of 46
Blanca_O
NETGEAR Moderator

Re: Latest update not showing router image

Our engineering team is aware of the issue (Orbi App does not show the Orbi router image after updating to app version 2.15.1.2.) and is currently investigating. We currently do not have any further details at the moment. We will be sure to update the thread as soon as we can. 

 

Regards,
Blanca
Community Team

Message 29 of 46
Timothy88
Luminary

Re: Latest update not showing router image

Thank you for the response.

 

 

Message 30 of 46
wifiblues
Luminary

Re: Latest update not showing router image

hi there,

 

curious if there is an update on the Orbi App?

it seems that now i cannot log into Orbilogin.com either.

are the issues related?

 

Message 31 of 46
FURRYe38
Guru

Re: Latest update not showing router image

Yes. 

Message 32 of 46
Timothy88
Luminary

Re: Latest update not showing router image

New app was released.  They fixed the icon but broke local access, can only connect via anywhere access.

Unbelievable.

 

Message 33 of 46
donawalt
Virtuoso

Re: Latest update not showing router image

It works fine for me on both iPad and iPhone. It did make me re-log in when I started the app, and then again the first time I tapped to see all the devices, maybe something got messed up there. Maybe restart device, kill app, etc would help?

Message 34 of 46
Timothy88
Luminary

Re: Latest update not showing router image

Deleted the app, downloaded and reconfigured.  No local access for me on either iPhone or iPad.

Message 35 of 46
Donut950
Aspirant

Re: Latest update not showing router image

I updated the Orbi app on iPhone and everything looks fine. Now there are also images of RBR750 that weren’t there until the last version.
I didn't have any problems through local access.
Message 36 of 46
Timothy88
Luminary

Re: Latest update not showing router image

I just happened to stumble upon something and I don’t know why it’s a problem now after the update because it wasn’t an issue in the previous version(s) but I think the issue is related to when iCloud private relay is enabled.  As soon as I turned it off (on both devices) I was prompted to sign in and now it’s connecting locally.

Can someone try enabling that feature on their iOS device and verify?

Message 37 of 46
Donut950
Aspirant

Re: Latest update not showing router image

I tried to activate iCloud Private Relay on iPhone and I also couldn’t sign in with local access. By keeping the Relay private you can access it without problems
Message 38 of 46
FURRYe38
Guru

Re: Latest update not showing router image

@Timothy88 did the new iOS Orbi app resolve your initial first post? 

Should now be at v2.16.0.286 for iOS.

Message 39 of 46
Timothy88
Luminary

Re: Latest update not showing router image

Yes. Router images are now showing properly.

Message 40 of 46
Timothy88
Luminary

Re: Latest update not showing router image

Satellite image is not showing in network map screen in latest app release for iOS devices at least. App version 2.17.0.171
Message 41 of 46
donawalt
Virtuoso

Re: Latest update not showing router image

Yes, I have had this or a similar issue (no image) on even the latest version for some time. I just brought up the app right now and there it is...I have just given up them getting it to work right. If you tap on the blank space it does go where it should...

IMG_1052.jpeg

 

 

Message 42 of 46
FURRYe38
Guru

Re: Latest update not showing router image

Checked both 7 and 8 series in Orbi app today after updating to current iOS version while at work. 

Both are displaying the routers icon here:

RBR750.PNGRBR850.PNG

 

I do have WiFi Private Address and IP Tracking disabled on my iphone while at home. 

Message 43 of 46
Foden
Apprentice

Re: Latest update not showing router image

Same for me. I can access the app on my Android phone - running running FW V4.6.8.2_2.1.9 and the Android app v2.16.0.2128 on an Orbi Series 7

Message 44 of 46
FURRYe38
Guru

Re: Latest update not showing router image

Another item I should mention is that I've disabled Anywhere Access under Settings for both of my Orbis.

Local access only. 

Message 45 of 46
FURRYe38
Guru

Re: Latest update not showing router image

I see same thing. 

Message 46 of 46
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