Netgear Orbi app vulnerabilities detected

[Josh17]

Hello,

My Netgear Orbi app 'security' seems to be all over the shop. the rating has dropped down to 66 (low) and I have no idea how to bring that number up.

It says 'Vulnerabilities Detected - 260' all from my LG TV, has anyone had the same issues and know how to rectify this?

The 'Recommendations' suggest 'Enable Guest WIFI Network/Install Bitdefender Security/Update WIFI Password' but they do not seem to change anything if I do what is recommended.

Any help would be greatly appreciated, thank you.

[CrimpOn]

Assuming that Bitdefender Armor has been enabled on this Orbi, then that product is complaining about the LG TV.  One step might be to open the TV setup menu and see if there is a firmware update for the TV.

This question is actually more about what Armor is doing than the Orbi "app", so it might be more likely to get an informed response if the question is posted in the Armor community forum:

https://community.netgear.com/t5/NETGEAR-Armor/bd-p/en-home-armor 

(Netgear probably thought creating all these separate community forums was a good idea. My, I'm not so sure.)

If you could take a screen shot of those complaints, someone might recognize how serious they are.)

[Catchingthebus]

Same deal and similar number of vulnerabilities. The detailed description of the vulnerabilities is not provided even though Netgear says they would be.

[Christian_R]

Hello Catchingthebus,

May you visit armor.netgear.com and let me know if you're able to see the vulnerabilities/description listed there.

Christian 

[J-mazz]

I’ve got the same issue … the list of 265 vulnerabilities for my LGWebOs tv is blank!

Appears to be bug?

[Christian_R]

Hello J-mazz, 

Can you visit the Armor portal at armor.netgear.com and check to see if you're able to view the vulnerabilities there.

Christian 

[Tobitigger]

I have the same issues. Upgraded from my ASUS RT-N56 to a RAX45 and now Armor started its 30 day free trial promptly messing things up that never were a problem.

My rating says 79, I recently had a TV update as of two days ago, yesterday I installed the new router, everything is running bad. Is there a way uninstalling/removing armor? Might as well just return this router.

[grouffa]

Have the same problem

[Kielty]

I have the same issue with my LG TV Showing 271 vulnerabilities. Latest firmware..

[grouffa]

Me, too !!!

[mikevollmer98]

Same issue on mine but with my Amazon fire tv stick. Called Netgear help support and they tried to tell me I have to pay $250 to remove the threats since my network has become compromised from the vulnerabilities even with Netgear armor active.

[CrimpOn]

What telephone number did you call?

That does not sound like a response from Netgear. Sounds more like one of those companies that pop up on internet searches for "Netgear Support" (of which there are many who have nothing to do with Netgear).

[mikevollmer98]

Yes, it was through their help support chat bot on their official website. I was handed directly to an IT associate who looked over my network and said he had to hand me off to level 5 tech support specialist because the network was compromised and it would cost over $200 to fix it and he charged a $50 referral fee. I hung up on him instantly because it sounded like he was trying to scam me. Net gear outsources all their IT help to India and it appalls me. What happened to hiring someone who could actually understand the customer and was trustworthy? All these Indians do is try and scam me or tell ME they can’t understand me and hang up even though I speak English perfectly. Sick of this awful company and their trash products they break after a month of normal use.

[CrimpOn]

Could you provide the URL to this web site?

I do not find a Chat option on my Netgear support site:

https://www.netgear.com/support/ 

Thanks

[mikevollmer98]

It is the my.net gear.com/products.aspx page where you can see your current products and contact support either through phone, chat, or email. I chose the chat option but as I’m looking at the case that was opened when I contacted them originally, it has no details saved about it which sounds kind of sketchy considering I was on the phone for about 2 hours with this guy after he closed the initial online chat and called me. He provided a phone number and some info about the issue that I didn’t quite understand but he had access to my system and deleted it before I could copy it down anywhere when I started to get upset about the charges he was trying to force on me. He kept saying he couldn’t understand me and was talking down to me several times saying I needed to “listen to (him)” and pay the fees so he could fix the vulnerabilities with my product. I just want to talk to someone in English and get this fixed because my product has been disconnecting about once a day since purchase and I still cannot access it from the Orbi app on my phone.

[michaelkenward]

---

@mikevollmer98 wrote:
I was handed directly to an IT associate who looked over my network and said he had to hand me off to level 5 tech support specialist because the network was compromised and it would cost over $200 to fix it and he charged a $50 referral fee. I hung up on him instantly because it sounded like he was trying to scam me.

---

You were probably correct., A scam, But possibly nothing to do with Netgear.

Sadly, there are nasty people out there who pay to get to the top of web searches for things like "Netgear support". They are no such thing, even though they slap Netgear images and logos all over their sites.

If this was what hit you, then let us know what that web site was and someone can pass on the details so that Netgear can set its legal attack dogs on the case.

[CrimpOn]

I remain confused.https://my.netgear.com/products.aspx does not show any Chat option for me or lead me to a Chat option.

Since every Netgear product I own is well past the 90 day support limit, this could be because there is no point in showing me a Chat option if I have nothing that qualifies for support.

Have attempted internet search for "Netgear chat support", but no luck.

GetHuman seems to believe that Netgear does not support Live Chat: https://gethuman.com/chat/Netgear 

I can believe that one of the internet companies paid an Ad fee to get their "Netgear Support" URL listed at the top on searches which will draw people to them, but I cannot reconcile that with the URL being https://my.netgear.com/products.aspx 

What am I missing?

[CosmoC17]

I’m having the same exact issue.says 313 vulnerabilities with my LG Oled TV.  Firmware and software are up to date,  Came out of nowhere. Score dropped to mid 60’s and flutters between that and mid 70’s.  How do I rescan this device?  It seems like there is a bug in app…or somehow is really wrong with LG security. 

[JCvanDoorn]

I have a similar thing here ... 83 Vulnerabilities on my LG G2.