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My Wi-Fi 6 mesh customer experience is becoming a nightmare. First, I purchased a brand new RBK763 on eBay from a non-Netgear agent. Therefore, my warranty and support were voided. I was sent here for support.
My ORBI App is no longer showing the Network Map. Actions taken:
1. Uninstalled and Installed the ORBI App - The Network map shows one time and never comes on again.
2. Rebooted the router - I did it twice the Network Map will show once but never again.
3. rebooted phone - nothing.
I have a Samsung S22 Ultra. The ORBI is an RBK 763 (AX5400) Router Firmware VersionV6.3.6.4_1.2.6. connected to a bridged Arris router /Modem. I am running to the Liberty cable network at 600Mbps. The ORBI App is version 2.23.0.2673
I'm glad to report that for the last week, my network map has been working again. I didn't do anything. Either Netgear pushed some fix in the background, or the latest upgrade on my S22 solved the situation.
I understand that you are having issues with the network map on the Orbi app version 2.23.0.2673. There is a new Orbi app release available for your Android device. Please navigate to the Playstore to download application version 2.24.0.2733.
Hello KevinLit, I tried to open the Network map and to my surprise it showed. But the excitement was short lived. I closed the app and launched it again. I clicked on map and it didn't show.
Having the same issue recently where the Network Map shows blank. Uninstaller and reinstalled the latest version in the Google Play store but still the same problem. Just recently updated the Orbi firmware last night and noticed this issue after the firmware update.
I am also experiencing this issue with my Orbi RBR850 and 2 satellites. Confirmed that the app upgrade that "broke" the map is 2.24.0.2733. Although the map is not working, all devices appear to be working. Joining this thread to learn the solution, when it is available.
I posted my question on the Orbi app Network map on 02/28 and today is 03/08. Some members graciously responded. The most prevalent response was, "Netgear knows about it and they are working on it." Does anyone have any updates?
StevieDo, I'm so disappointed with Netgear on so many levels. Besides the map not working since ever, they refused to provide me service under an extended support and warranty agreement that I purchased. They said they were canceling it because I didn't buy my Orbi 763 from an authorized dealer, although it was brand new. Okay, fine, you won't support your product, but they haven't sent the money, and it's been almost two months! So I'm stuck in limbo with an app that doesn't work. No one in support can tell me when I will be refunded or help me fix the map problem! I should have purchased TP-link X-75. I would have service and WiFI 6e.
Wow, that is not good customer service. I tried TP-Link and other brands and each had problems with one device or another. Only Netgear provided a solid connection on all devices. I assume it will be fixed one of these days. My network is still up and running after all.
@FURRYe38: the link you posted for logging an error did not work on my Android phone. I replicated the error, but shaking my phone does nothing. Perhaps that is an Apple technique to shake your phone to bring up the bug reporting? If there was a different way to report a bug (other than posting on this forum, I'd be happy to do that.
Shaking my Android works...I reported this bug a long time ago. Unfortunately, Netgear has not fixed it nor do they bother to acknowledge the problem or give an update.
Thanks...not sure what you mean by device manager items. I think it was a recent Android software update that causes the Network Map to not display 99% of the time...I have seen it come on briefly, but most of the time not.
People are posting that Device Manager and Network Map items don't seem to be working recently.
Don't know what the exact cause it. I did pass this onto NG so they seem to be aware of it. Others have been posting that something happened over night and there app seems to be working now.
My Setup | ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode | Wifi Router RBKE963 and RBE973 | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX30/CAX80/CM1100/CM1200/CM2000, Orbi: CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MK93S, R7000, R7800, R7960P, R8000, RAXE500, RAX120v2, RAX50v2, XR450/500/700/1000,
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