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Re: Newtork map in ORBI app does not show devices when selected
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Re: Newtork map in ORBI app does not show devices when selected
I just figured out the fix on my iphone. I logged into the web interface and was looking at the attached device list . I show that some of the devices had a blank model name . ONly showed some dashes. ----- . I clicked on each device and updated the model name. For example my Roku showed Device Name: Roku but Model Name was ---- . I changed the model name to Roku and saved. But once I did this I saw that the values in the app for this device changed to NULL . I went back and the device and the Device Name was now missing so I updated that again. DId this for about 5 devices and after refreshing the app the devices are now shown under each satellite under it's device list.
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Re: Newtork map in ORBI app does not show devices when selected
+1, that is a good bit of information to know! The engineers should be informed of this finding.
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Re: Newtork map in ORBI app does not show devices when selected
Saw this, got excited and renamed all of my devices with 'dashes' in their names - but alas, it didn't do anything either. My wife's iphone has always worked withouit issue and shows up everything correctly, so I'm guessing this is an Android Oreo or Pie issue (my phones had both), or potentially even Smasung Galaxy specific?
Anyway - eveything works via web access, so that'll do for now - but I'm guessing there are loads of people out there that probably don't even know how to access this resource, so Netgear really should fix this...
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Re: Newtork map in ORBI app does not show devices when selected
@Shinedown -- Can you also check your Router and satellite names to see if they have spaces or special characters in them?
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Re: Newtork map in ORBI app does not show devices when selected
Genuinely exhausted all options now. It's the app itself on my GS9 on Android Oreo/Pie , it has to be. Works everywhere else just fine, except on my (and seemingly others) Galaxy phone, I've also reinstalled the app a number of times too... Same app on my wife's iPhone works perfectly.
Guess it's just a waiting game now.
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Re: Newtork map in ORBI app does not show devices when selected
So I had what seemed like the exact issue.
Funny that a friend came into my house and we used his phone and it worked excellent.
I went over to his house with my phone and MY phone worked well.
Turned out it was an odd character in the Orbi Name.
Have you considered or done a factory reset to see if that resolves this?
I know that sounds crazy, but I think it may be useful.
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Re: Newtork map in ORBI app does not show devices when selected
Try this with any mobile phone.
Settings/Wifi/SSID then...info tab...Forget This Network.
Restart the phone and reset Wifi.
That may be helpful.
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Re: Newtork map in ORBI app does not show devices when selected
Thanks Chuck, but it's not the case with my setup, having changed the names of the Router and Satellite a number of times, avoiding any spaces, special characters and even capital letters - nothing worked...
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Re: Newtork map in ORBI app does not show devices when selected
Tried it - didn't work, but thanks anyway PapaMike...
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Re: Newtork map in ORBI app does not show devices when selected
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Re: Newtork map in ORBI app does not show devices when selected
Shine, I had a friend with Orbi and an android phone (as I do). It was odd my phone worked PERFECTLY on his setup, but did not work on mine. His phone worked PERFECTlY on his setup as well as mine.
I finally got mine working by changing some names on the Router, Sats and SSID - I know that isnt your issue, but what I believe it points to is probably some "lose coding" that under certain circumstances doesnt allow the app to properly render.
I dont think it is the phone or the Orbi itself... Do you know others with Orbi's you can test your phone on?
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Re: Newtork map in ORBI app does not show devices when selected
Just updated my Orbi firmware. Concidently my phone also updated to Android 9 withing the same time period. App map now lists connected devices correctly. All good.
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Re: Newtork map in ORBI app does not show devices when selected
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Re: Newtork map in ORBI app does not show devices when selected
Be sure to post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Thank you.
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Re: Network map in ORBI app does not show devices when selected
Still doesn’t show devices correctly for satellite in 2.3.1.48
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Re: Newtork map in ORBI app does not show devices when selected
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