Reply

Re: No devices connected message, when system seems to be working?

Jimanator
Luminary

No devices connected message, when system seems to be working?

For the past few days, my Orbi app shows "no devices connected?" Otherwise, everything seems to be working?
Message 1 of 5
Christian_R
NETGEAR Employee Retired

Re: No devices connected message, when system seems to be working?

Hello Jimanator, 

 

May you let us know what firmware version your router is on along with the app version your mobile device is currently on. Please indicate whether you're using iOS or Android. 


Thanks,

Christian 

Message 2 of 5
radamchak
Luminary

Re: No devices connected message, when system seems to be working?

same problem.. no devices showing.. says "no connected device found". My firmware is V3.2.10.11_1.2.12. Running the app on iPhone XS MAX running the Orbi app v 2.5.1.2. My iPhone is running tghe current iOS too. 

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 3 of 5
Jimanator
Luminary

Re: No devices connected message, when system seems to be working?

Model AX4200, RBR750

App version 2.5.1.2

Firmware version V3.2.10.10_1.2.12

Apple Iphone and Ipad latest updates.

Message 4 of 5
mdouglas10
Luminary

Re: No devices connected message, when system seems to be working?

Saw this posted elsewhere , but this worked for me. Go into the web gui and remove special characters from the device model field (and try also in the device name field). For me it was an '&' in the device model field that broke the xml readout to the app. Now all devices are showing connected.
Message 5 of 5
Top Contributors
Discussion stats
  • 4 replies
  • 683 views
  • 1 kudo
  • 4 in conversation
Announcements

Orbi WiFi 6E