ORBI 2FA pointing to Old Email Address

[jayman711]

Hi, 

So I updated my email a while back and forgot I had 2FA on my account.  So now I login to my ORBI app on phone with login and password but then it asks for a code with 2FA.  Problem is that it is pointing to an old email address that no longer exists.  How can I update the email address to my current email address specifically for 2FA?

Thank you

[FURRYe38]

https://my.netgear.com/support/contact.aspx
https://www.netgear.com/support/contact.aspx

[Thorerik]

My 2fa email adresse is long gone, so I cannot logon via the Orbi app. The support goes in a loop telling me the warranty is out. Any ideas?

[CrimpOn]

What has worked for some people in the past is to appeal directly to one of the Netgear forum moderators.

Moderators have a stylized capital N after their screen name, such as @KevinLiT  Click on the screen name and select the option to send a private message.

In the message, explain the situation along with personal information that would not be appropriate to post on a public forum, such as your name, the model and serial number of the Netgear Orbi router, the old email which no longer exists and a new email which is valid.

Moderators have access to internal Netgear employees that ordinary members of the public (such as myself) do not.

Good Luck!

[michaelkenward]

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@jayman711 wrote:

How can I update the email address to my current email address specifically for 2FA?

Thank you

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Try this:

I made a mistake entering my serial number or email address when registering...