ORBI app v. 2.9.6

[jimanneedwards]

Since updating my iPad and iPhone ORBI apps to v. 2.9.6, I can't use the app. It won't let me log in, and keeps taking me back to the same login page, which will not accept my email or password. I tried deleting the app and downloading it again, but had the same problems. The ORBI app v. 2.9.5 still works fine. Has anyone else had a similar problem with the 2.9.6 update?

[Christian_R]

Hello jimanneedwards, 

May you provide the following info for us to better assist. 

Orbi Model:

Orbi Firmware Version:

Thanks,

Christian 

[jimanneedwards]

ORBI RBR850

Firmware version V3.2.18.1

[Christian_R]

Hello,

Thanks for confirming. May you power cycle your Orbi system and let me know if your issue persists.

Christian