Orbi WiFi 7 RBE973
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Re: Orbi AX4200 (RBR 750)

Orbi AX4200 (RBR 750)

Trying to figure out why I can no longer control individual devices on the Wifi. Upto a couple of weeks ago I was able to turn on/off devices, set time limits, etc. Can't do it anymore. Not sure what changed on the router. I didn't touch anything on the router either. Any thoughts? Thanks!

Message 1 of 6
FURRYe38
Guru

Re: Orbi AX4200 (RBR 750)

What Firmware version is currently loaded?

Any changes in FW recently? 

 

How were you controlling your devices? Access Controls? Orbi app or Smart Parental Controls? 

Message 2 of 6

Re: Orbi AX4200 (RBR 750)

Through the Orbi and Device Manager which lists all the devices on the WiFi. It was so easy to hit the pause and I pause button, but now none of the devices respond. Even pausing all the devices doesn't work.
Message 3 of 6

Re: Orbi AX4200 (RBR 750)

Firmware v7.2.6.21. Don't know when the last firmware update was.
Message 4 of 6
FURRYe38
Guru

Re: Orbi AX4200 (RBR 750)

Was the Orbi app recently updated? 

What platform is the app installed on? 

Does this happen if you install Orbi app on a different mobile device? 

Message 5 of 6

Re: Orbi AX4200 (RBR 750)

I actually uninstalled the app and then reinstalled it. I have a Pixel Pro 7. I'll have to try it on a different phone.
Message 6 of 6
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