Orbi Android App Freezing - unuseable

[ftballguy4545]

The Orbi Android App is pretty much unuseable. About 90% of the time when I open the app it freezes and has to be force closed or my phone restarted. This is making me want to switch to another WIFI system - this is terrible. I have to be in the app all the time in order toturn on/off internet access to my childrens devices in the house. I have a Samsung Note 9 - with plenty of oomph to run this app. It has gotten worse with the latest release(s). Please fix this its so bad.

Thanks

Justin

[plemans]

Try clearing storage and cache on the app. then reopen it. 

If that doesn't work, have you tried uninstalling it and re-installing it? 

[Smthrsd]

I have the same issue. I have deleted and reinstalled and the android app wont connect to router, NO INTERNET CONNECTION 

[FURRYe38]

Is the app freezing or is it connected to your Orbi system and reporting that the RBR doesn't have internet connection? 

Please post a new post about if Orbi app is connecting however isn't showing internet connection on the RBR...

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@Smthrsd wrote:

I have the same issue. I have deleted and reinstalled and the android app wont connect to router, NO INTERNET CONNECTION 

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[Smthrsd]

The issue fixed itself after a few more complete reboots. 

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@FURRYe38 wrote:

Is the app freezing or is it connected to your Orbi system and reporting that the RBR doesn't have internet connection? 

Please post a new post about if Orbi app is connecting however isn't showing internet connection on the RBR...

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@Smthrsd wrote:

I have the same issue. I have deleted and reinstalled and the android app wont connect to router, NO INTERNET CONNECTION 

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[courtsinsession]

I'm having the exact same issue. It's finding the device but saying it's not connected to the internet. I'm also needing to be on it daily due to kids internet access. So frustrating.

[FURRYe38]

What Orbi system do you have? 

What Android device do you have? It it up to date on it's OS? 

Uninstall the app then re-install it. 

I believe for Android, there is a app cache that should be cleared as well. Might check app settings for this. 

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@courtsinsession wrote:
I'm having the exact same issue. It's finding the device but saying it's not connected to the internet. I'm also needing to be on it daily due to kids internet access. So frustrating.

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[ftballguy4545]

RBR50 

Samsung Note 9

Uninstalled/reinstalled multiple times - still freezes

Cleared cache as well

[FURRYe38]

What FW is loaded on the RBR50? 

Is this the only device this does this on?

I'd open a support ticket with NG and have them check on this. 

@Christian_R 

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@ftballguy4545 wrote:

RBR50 

Samsung Note 9

Uninstalled/reinstalled multiple times - still freezes

Cleared cache as well

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[ftballguy4545]

It freezes while the home screen is loading - on this screen. Usually parts of data on the screen are missin, f.e. the count of devices under Device Manager. The app freezes and eventually has to be force closed. Happens probably > 60% loading the app

[ftballguy4545]

Router version V2.7.2.104

[FURRYe38]

Is this the only device this does this on?