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Forum Discussion
Flankspeed
Jun 05, 2019Star
Orbi Android App keeps promting for login when already logged in
The browser based management works fine but when I try to use the Orbi (Android) app, when I log in, I get the management screen but then after just a couple of seconds, I am again presented with the...
- Jun 07, 2019
Contacted NG support and they could offer no explanation or suggestion except to reinstall the router from scratch which didn't work.
I did stumble upon the solution though. When logging into the Orbi app the screen that asks for credentials has a slider switch to "Remember Me" which I had activated. Simply turning this setting off seems to have solved the problem.
michaelkenward
Jun 10, 2019Guru - Experienced User
cdysthe wrote:
And just to be clear. This problem is not solved.
It is for Flankspeed, the person who started this conversation and came up with their own solution.
If you want to start a different discussion, you might end up with a different solution.
Flankspeed
Jun 10, 2019Star
Well I may have been a bit premature in marking this as solved. More accurately, the problem is only "sort of" solved.
With "Remember me" turned off, the problem is now only intermittent. Perhaps one out of four to five times it re-occurs and completely closing the app and re-opening it will usually do the trick. With "Remember me" on, the problem is constant. Netgear support doesn't have a clue about the app and can only suggest a complete reinstall of the router which doesn't help. The app is definitely not yet ready for prime time for android users. Thankfully, browser management works fine but the extra conveience would be nice.
- CretuJun 14, 2019InitiateI am having a same problem with iPhone app..