Orbi App Anywhere Access not working

There is a pretty clear progression of steps that people take to solve "computer problems" when no one seems to have a clear idea what is the matter.  The theory is that "something is corrupted, and once the corruption is gone, everything will work".

• First, turn everything off and back on again.  router, iPhone, iPad.  Everything.
• If that doesn't work, completely erase the program that isn't working.  Get rid of it completely.  Data, Cache, everything.
  Then restart the iPhone, reload the app and try again.
• Still no joy, do a "quick factory reset" on the router. i.e.
  • Using the web browser interface,
  • Save a copy of the configuration to a computer (or tablet)
  • Get out the paperclip and do a Factory Reset.
  • When the router comes back up broadcasting the credentials on the product label,
  • Go through the setup using the web browser interface but
    • Do NOT change the WiFi credentials.
    • Plow through the config pages, ignoring offers to sign up for things or register the router, until...
    • You get to a page that offers a choice of (a) continue the setup manually, or (b) load a previously saved configuration.
    • Take the reload option and reload that saved configuration file.
  • This entire process can be done in under 15 minutes.
  • When the reload finishes, the router will boot up with the saved WiFi credentials and everything in the house will begin to connect.
• Still not successful, "next to last resort" is to do a for real Factory Reset and type  everything in from scratch. (In my case this takes about two hours.)
• Even this fails???  "Last Resort" is to manually load previous firmware on the router.

Since I am an Android Deviant, I also have the option to find previous versions of the Orbi app and replace the current one with an older version.  I doubt that Apple folk have this option.

Is this acceptable?  Of course not.  It sucks, big time.  A lot of customers might think, "Meh. I don't need Anywhere Access enough to go through all this.  Maybe a future release of the app will work correctly."