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Forum Discussion

JScharps's avatar
JScharps
Guide
Oct 05, 2022

Orbi App Anywhere Access not working

Can’t enable the Anywhere Access in the Orbi App.  Every time I try, I get the message “Something went wrong, sorry about this.  Please try again”.   Anyone know how to solve this problem? ...
RobertTLax's avatar
RobertTLax
Tutor
Jan 05, 2023
Thanks. Access Anywhere only works for me if I’m on each routers LAN, and the routers are 350 miles apart. I can’t access either router on cellular connection, where the WiFi private IP address would not apply. iCloud Relay turned off. I complete a bug report. This is really frustrating. Netgear needs to fix this crap.
Greene10's avatar
Greene10
Apprentice
Jan 10, 2023

Purchased the 960 series back in late October from Best Buy and Anywhere Access would not work until out of blue it started working in late December. It had the latest firmware and app update but it had nothing to do with that. My 30 days came and went with Best Buy but I had the Total Tech plan so I could exchange it at anytime. The 960 series has been solid for the most part.

  • Gudel2's avatar
    Gudel2
    Apprentice
    Jan 10, 2023

    My 750 still is not working after several factory resets and uninstalling and reinstalling IOS orbi app ,it says device is offline although anywhere access is checked and shows connected. iOS app 2.22.0.247 ,firmware on orbi 4.6.14.3

     

     

     

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Jan 12, 2023

    After the reset did you set up from scratch using a wired PC and web browser instead of Orbi app? 

    Do you have any special characters in the admin log in password for the RBR? 

    Can you connect with Orbi app on the Local Network path with the Orbi app? Seen from the drop down menu top left corner then select Your Products. 

     

     

    For iOS devices be sure that wifi private IP address is disabled:

    https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/2220016/jump-to/first-unread-message

     

    I see the app version has changed since i posted when it worked for me last. Possible app version issue here. 

    Be sure to submit a bug report if you can't get Anywhere access working:

    https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/first-unread-message

    Gudel2 wrote:

    My 750 still is not working after several factory resets and uninstalling and reinstalling IOS orbi app ,it says device is offline although anywhere access is checked and shows connected. iOS app 2.22.0.247 ,firmware on orbi 4.6.14.3

     

     

     

     

  • RobertTLax's avatar
    RobertTLax
    Tutor
    Jan 13, 2023
    After 6 months, mine suddenly started working this afternoon. Go figure.
  • RobertTLax's avatar
    RobertTLax
    Tutor
    Jan 13, 2023
    And… now it’s not working again. Frustrating..