Orbi App Anywhere Access not working

[SeclusionBay]

Never fixed.

[fondoo]

I have the same problem with my RBK853. So what was the fix y'all??

[RobertTLax]

I found that by deleting my Access Anywhere config for both of my routers on the website, and then setting up Access Anywhere again on both routers, mine started working again. Hope I don’t jinx myself by saying this.

[fondoo]

can you explain to me how to delete the access anywhere config on the web interface of the router??

[RobertTLax]

In my account on the Netgear website, not the router itself.

[Greene10]

My 960 series just stated working one day. No firmware update or app update.

[FURRYe38]

Where about's on the NG web site would you delete this information? 

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@RobertTLax wrote:
In my account on the Netgear website, not the router itself.

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[fondoo]

So I enabled VPN access on the RBK853 and installed OpenVPN app on my iphone. I am connected on the VPN, why can't I access the Orbi Anywhere Access now? It makes no sense whatsoever.

[FURRYe38]

Does AA work with VPN disabled? VPN may not support the data path that AA needs when using it in a on VPN connection. 

[fondoo]

you would think connected to the VPN with Netgears OpenVPN access it would make AA as a local access.

its possible that the VPN is on a seperate VLAN. 

[CrimpOn]

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@fondoo wrote:

So I enabled VPN access on the RBK853 and installed OpenVPN app on my iphone. I am connected on the VPN, why can't I access the Orbi Anywhere Access now? It makes no sense whatsoever.

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It would be helpful to know if the VPN feature is configured to allow access to the internet. (see page 120 of the user manual):

https://www.youtube.com/watch?v=R9DLrLQrpaw 

Page 122 of the user manual has this comment:

The reason for this question is a hypothesis that when VPN is activated on a device (phone, tablet, laptop, etc.) one might expect that all data connections will go through the VPN tunnel.  Say I'm sitting at Starbucks, connected to their WiFi, and activate the VPN.  Does it know, "I want connections to my bank to go through the VPN, but connections to Macy's to bypass the VPN?  Maybe for Netflix -- oh, hell, you pick VPN or not VPN? - - I think users assume that everything they do while sitting at Starbucks connected to their VPN is shielded from the Starbucks network.

The iPhone has no idea that this particular VPN host is at your house.  For all the iPhone knows, you could be using NordVPN, ExpressVPN, or any VPN.

[RobertTLax]

Well, I can’t seem to find it anymore. I see that profiles can be deleted on the app, assuming they can be seen. My problem was that I couldn’t see my profiles on the app - every time I tried to access I got a message that an error occurred. I found a place on Netgear‘s website where I could see the profiles and deleted them, and then set them up again on the app. Everything worked after that. I can’t seem to find where on the site I saw the profiles before.

[fondoo]

for the love of god. Why is there no Anywhere access enable/disable on the Orbi web interface 192.168.1.1????

[fondoo]

I have successfully unregistered my Orbi serial number and registered it under my own email now. STILL can not get Anywhere Access to work. Why is it this challenging??? Netgear really wants my $$$$ for support contract

[CrimpOn]

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@fondoo wrote:

for the love of god. Why is there no Anywhere access enable/disable on the Orbi web interface 192.168.1.1????

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An interesting question.  My hypothesis is that it is a security provision. As things stand, Anywhere Access can be enabled only when a mobile device (smartphone, tablet) is directly connected to the Orbi LAN.  This verifies:

• That the device has physical access to the property, plus
• That the person using the Orbi app knows the login credentials.

If Anywhere Access could be enabled remotely, then someone who knows your login credentials could install the Orbi app on their own mobile device, turn on Anywhere Access, and then proceed to wreak havoc on your system.  Devices being 'paused'. Armor/Parental controls fiddled with. etc. etc.

I think you have a valid point: If someone (a) steals my mobile device and (b) can open the app then they can do bad things on a device that has previously had Anywhere Access enabled.  There should be a mechanism to block Anywhere Access from the router web interface.  That is probably the point of providing 2-Factor authentication for the Orbi app.(Which opens up an entirely different can of worms if one can believe some of the posts on the forum.)

[FURRYe38]

Be sure all Wi-Fi Private IP Address or MAC Address Randomization is disable on mobile devices:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

Might try a full on factory reset and setup from scratch first with a Wired PC and web browser. Then see if Orbi app and AA work. 

If it still fails, submit a bug report:

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/f...

Orbi app and AA is working on my 7 and 8 series systems. 

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@fondoo wrote:

I have successfully unregistered my Orbi serial number and registered it under my own email now. STILL can not get Anywhere Access to work. Why is it this challenging??? Netgear really wants my $$$$ for support contract

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[fondoo]

im very disappointed with netgear support. i've sent multiple emails with no responses. i am over the support warranty and now have to buy a support contract just to get this crap working again. 

[FURRYe38]

Did you submit a bug report thru the app as suggested? 

Also did you remove the app, reboot the device, then reinstall the app? 

[fondoo]

I've done everything in the blue moon! they just want me to pay for support, which im willing to do so. 

[FURRYe38]

Give NG some time. Check back. Might be solved in next app update. 

[fondoo]

i got the anywhere access working again after updating the firmware to the latest version 7.2.6.21 here: https://community.netgear.com/t5/Orbi-WIFI-6-AX-AND-Wi-Fi-6E-AXE/New-RBR850-RBS850-Firmware-Version-...

[FURRYe38]

Any progress on this? 

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@JScharps wrote:

Can’t enable the Anywhere Access in the Orbi App.  Every time I try, I get the message “Something went wrong, sorry about this.  Please try again”.  

Anyone know how to solve this problem?

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[fondoo]

what firmware version are you running on the your RBR850 and RBS850?

[FURRYe38]

Me or JSharps? 

[Drew212]

RBR850 W/ 3 SAT's ; )