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Forum Discussion
Orbi App Asking For Admin Credentials
I noticed the other day that my Orbi satellite wasn't working so I attempted to log in to the app. The app asks me for admin credentials and when I put in "password" or my Netgear password it tells ...
Hello,
I've had this Orbi system maybe 5 years and I've never had an issue with the app and being able to use it. I don't have the specifics on the system at the moment but I can tell you that my app does not give an option for the log in. It says "admin" and it isn't able to be deleted. So basically my app is a waste and I cannot find a contact number for Orbi customer support to help solve the issue. I have loved my Orbi system but honestly I am considering finding something else since I can't find someone in customer service to help
Thanks for the information. Alas, Netgear provides 90 days of "complimentary support" with a router purchase, which appears to have ended 4 1/2 years ago. Netgear has a subsidiary called GearHead that offers telephone support for a fee:
https://www.netgear.com/home/services/gearhead/
I have never contacted GearHead:
- Because I am too stubborn and cheap.
- Because my issues were not serious enough.
- Because volunteers on this community forum were able to solve my issues.
Since I think the Orbi 'app' is basically worthless, I open it only when someone posts a question. Otherwise, I use the Orbi web browser interface nearly every day.
Before getting out your credit card (either for GearHead or for a new WiFi system), perhaps it would be worth some more investigation.
- Has this Orbi been rebooted recently?
- How about a simple Factory Reset?
For example, if you save a copy of the current configuration, do a Factory Reset, then restore the configuration, the entire process takes less than 15 minutes. - Have you deleted the Orbi app from the Android device (including cache and data) and reinstalled it?