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Thanks, all. I turned ‘Private’ off on my IPhone. That did not seem to work. Also toggled that off and back on as I disconnected from my WiFi and did the same after turning off and then back on, my phone. Also didn‘t work. I will wait until NG gets a patch or fix out for circumventing what Apple has implemented.
I sent Christine a DM with my serial number and haven’t heard back. I’ve rebooted my 750 every day to see if something happens. Nope. Still stuck. Sigh. Luckily I was reviewing my 750 kit and was able to warn away some. Small victories while I suffer and wait.
I sent Christine a DM with my serial number and haven’t heard back. I’ve rebooted my 750 every day to see if something happens. Nope. Still stuck. Sigh. Luckily I was reviewing my 750 kit and was able to warn away some. Small victories while I suffer and wait.
I've been having various versions of the same issue. Have an RBR750 and a corresponding satellite (RBS750). Noticed a few weeks ago that I couldn't connect to the router via the app ("Router not found" error); however, all the devices at home seem to be connected to the internet and working fine. I saw that Netgear was having issues so decided to wait. Today, when I open the Orbi app, it automatically takes me to the admin login page, but the default "password" doesn't work (and I don't know any admin password that I would've changed). So I'm not able to log in to the admin page, which seems necessary to roll back firmware. I've deleted the app and power cycled the router (and my model to boot). My Orbi is ~2 years old so support isn't an option either.
Any advice? Just wait for NG to fix it? Should I perform a factory reset, which will of course be a pain and take all my devices offline? It's not absolutely mission-critical for me to be able to access the Orbi router from the app as long as my internet is working, which it seems like it is, but this is a pain / nuisance.
I've been having various versions of the same issue. Have an RBR750 and a corresponding satellite (RBS750). Noticed a few weeks ago that I couldn't connect to the router via the app ("Router not found" error); however, all the devices at home seem to be connected to the internet and working fine. I saw that Netgear was having issues so decided to wait. Today, when I open the Orbi app, it automatically takes me to the admin login page, but the default "password" doesn't work (and I don't know any admin password that I would've changed). So I'm not able to log in to the admin page, which seems necessary to roll back firmware. I've deleted the app and power cycled the router (and my model to boot). My Orbi is ~2 years old so support isn't an option either.
Any advice? Just wait for NG to fix it? Should I perform a factory reset, which will of course be a pain and take all my devices offline? It's not absolutely mission-critical for me to be able to access the Orbi router from the app as long as my internet is working, which it seems like it is, but this is a pain / nuisance.
I’m able to now sign in to the app. All I did was open a hardware warranty issue with NG (which I have not seen a reply for…yet…) and it looks like a FW update was pushed. I’ll close the issue now that mine is resolved.
My ORBI application hasn't worked in quite a while. I've tried deinstalling, reinstalling, etc., with no success. I have a NETGEAR CAX80 and an ORBI router with 4 satellites. Any idea of a fix timeframe? Will the company be issuing any sort of credits?
