Orbi App Problems with CBR40, devices not found, error messages

[BDK2020]

Hi, 

I am repeatedly getting a red banner on the top of my iOS app that says "Your Cable Orbi is offline or not activated." Despite the warning my router is connected to the internet as I can do web searches, stream, etc. Also, the device manager tab says no device found then "Sorry, the action failed. Please try again." The speed test usually fails three or four times before working. I have tried deleting and reinstalling the App. Any other suggestions? CBR Firmware V2.3.5.12, app version 2.5.4.0

Thank you,

Brian

Model: CBR40|Orbi AC2200 Tri-band WiFi Cable Modem Router

[BDK2020]

Hi, 

I am repeatedly getting a red banner on the top of my iOS app that says "Your Cable Orbi is offline or not activated." Despite the warning my router is connected to the internet as I can do web searches, stream, etc. Also, the device manager tab says no device found then "Sorry, the action failed. Please try again." The speed test usually fails three or four times before working. I have tried deleting and reinstalling the App. Any other suggestions? CBR Firmware V2.3.5.12, app version 2.5.4.0

Thank you,

Brian

[Christian_R]

Hello BDK2020, 

We recently released a new version of the Orbi app (iOS). May you reinstall the Orbi app. 

Christian