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Re: Orbi App Remote Management not working

jamienbermy
Tutor

Orbi App Remote Management not working

get can't connect to wifi error when trying to conncet remotely to 2 differnt Orbi networks using IOS app

 

app works when phyisically conencted to the wifi, just the remote function not working.

 

Was working yesterday

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 17
Kenjimaru
Tutor

Re: Orbi App Remote Management not working

Same problem here. App shows router being connected while does not let me manage the devices remotely. Basically stuck at the “your product” screen.
Message 2 of 17
KMDonlon
Luminary

Re: Orbi App Remote Management not working

Been experiencing the same problem recently....hopefully it is resolved soon.

Message 3 of 17
ChristineT
Admin

Re: Orbi App Remote Management not working

Good afternoon @jamienbermy , @KMDonlon  and @Kenjimaru ,

 

We believe this issue was resolved today at approximately 2:30 PM (Pacific Time). Can you please confirm if this is still an issue? If so, please send me a direct message with your serial number along with the current status of the issue you're experiencing and I'll escalate to our engineering team for further investigation.

 

Best Regards,

Christine 

Message 4 of 17
KMDonlon
Luminary

Re: Orbi App Remote Management not working

See pic for error on 4G LTE
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 5 of 17
Kenjimaru
Tutor

Re: Orbi App Remote Management not working

Issue resolved confirmed.  

Message 6 of 17
jamienbermy
Tutor

Re: Orbi App Remote Management not working

Resolved

Thanks
Message 7 of 17
KMDonlon
Luminary

Re: Orbi App Remote Management not working

Disregard previous post, working this morning and showing "ONLINE"

Resolved
Message 8 of 17
ChristineT
Admin

Re: Orbi App Remote Management not working

Good morning all!! 

Thank you for the confirmation!! Some folks may still be seeing their devices offline. @KMDonlon , I think you ran into this issue but it seems to be working now. Did you have to do anything special to get your devices to show online? Did you have to reboot the router or anything? 

 

Best Regards,

Christine 

Message 9 of 17
KMDonlon
Luminary

Re: Orbi App Remote Management not working

Yes, rebooted last night and all seemed to work this morning when I checked.
Message 10 of 17
jamienbermy
Tutor

Re: Orbi App Remote Management not working

I still have an issue if connected to one orbi network wifi and try to access another remotely - it times out at the switching products... page and says issues connecting with "[wifi name]"

 

It works if turning off wifi and connect via cellular data

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 11 of 17
KMDonlon
Luminary

Re: Orbi App Remote Management not working

App is back to showing "OFFLINE" again this evening whether I am trying to connect locally or remotely.
Message 12 of 17
StackMan
Aspirant

Re: Orbi App Remote Management not working

I can remote into my router over 4G LTE but then get "Internet Not Connected". However, I can run a speed test in the orbi app and my devices connected to the orbi network have internet access.
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 13 of 17
KMDonlon
Luminary

Re: Orbi App Remote Management not working

Same exact issue with mine all day today.... showed online briefly early this morning then offline with the red band showing no internet all day. Seems intermittent over the last 48 to 72 hours
Message 14 of 17
KMDonlon
Luminary

Re: Orbi App Remote Management not working

Seems to be okay now, all day today and most of yesterday....
Message 15 of 17
DexterJB
NETGEAR Moderator

Re: Orbi App Remote Management not working

@KMDonlon, please continue to observe and let us know if the issue will persist.

 

@jamienbermy - May we know if you are still experiencing the issue with connecting remotely to an Orbi router via another?

 

@StackMan - Are you still getting the message when connecting remotely via 4G?

 

Dexter

Message 16 of 17
KMDonlon
Luminary

Re: Orbi App Remote Management not working

Showing ONLINE still, very intermittent over the past few days... Today, all was well when I checked through out the day. Fingers crossed.
Message 17 of 17
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