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Yesterday my app all of a sudden couldnt locate my RB50 router but could locate the 2 satellites. Got the grey light for router and green for satellites. I could also see all of my devices and internet still worked. Tried to trouble shoot and tried to search for any firmware updates through the app but kept gettting an error and to skip. So I uninstalled the app and reinstalled and now I can't set my router up at all through the app. Keeps saying router not found but my wifi is working. I just can't use my app at all at this point. Also cannot log in as admin via the web either. Any help/recommendations is greatly appreciated.
Others have reported doing a factory reset and setup from scratch with a wired PC and web browser first on the RBR, once it's setup, try accessing with the Orbi app.
I uninstalled the app and reinstalled and now I can't set my router up at all through the app. Keeps saying router not found but my wifi is working. I just can't use my app at all at this point. Also cannot log in as admin via the web either.
Perhaps I am mistaken, but setting up the router and accessing the router are two different things. In order to "set up" the router, all user configuration would have to be erased (Factory Reset). This would be disruptive to say the least.
Alas, you may be facing a Factory Reset anyway. When a login to the web interface is rejected three times in a row, the Password Reset screen comes up and offers to reset the password when given the router serial number and correct response to some security questions. The very first time I attempted this process, I could never get it to accept my responses. Did the Factory Reset and during the next setup I was very deliberate about (a) pulling down the security question choices (b) picking one and (c) writing down the exact way I entered the response. Once the router was going again, I forced a password reset by entering a bad password three times in a row, and the password reset worked correctly. (I set the password to what it was all along. No requirement to 'change'.)
Sorry for the confusion. My router is already set up and working I just can't access it throught the app. I uninstalled the app and reinstalled but it says "router not found" so I can't access or view my network through the app.
@elufkin wrote: Now it’s saying WIFI not detected but I’m in the Orbi WiFi.
Most smartphones display the WiFi symbol at the top of the page. It is sort of unusual to see a phone with neither the WiFi nor the LTE symbol next to the battery icon.
I know this is for an Orbi system, however you might give this a try as it worked for me in getting the Nighthawk app connected. Might work same for Orbi app:
Yesterday my app all of a sudden couldnt locate my RB50 router but could locate the 2 satellites. Got the grey light for router and green for satellites. I could also see all of my devices and internet still worked. Tried to trouble shoot and tried to search for any firmware updates through the app but kept gettting an error and to skip. So I uninstalled the app and reinstalled and now I can't set my router up at all through the app. Keeps saying router not found but my wifi is working. I just can't use my app at all at this point. Also cannot log in as admin via the web either. Any help/recommendations is greatly appreciated.
I have two iPhones one has been updated and one has not. The one running the latest IOS is not connecting to the router and shows a error message that is not connected. The one running the older IOS is running the app just fine.
I have the same issue. I have the Orbi RBR750. I am connected to the internet, but can’t connect to the Orbi router. The app nor the webpage work (I get a connection refused error). Any pointers?
What mobile platforms are you using? If Apple, be sure to disable WiFi Private IP Address Limit IP Address Tracking and iCloud Private Relay on the iPhone or iPad.
@MB_Love wrote: I have exact same issue. Never again will I buy Netgear, this is insane.
