- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Re: Can’t find router
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Yesterday my app all of a sudden couldnt locate my RB50 router but could locate the 2 satellites. Got the grey light for router and green for satellites. I could also see all of my devices and internet still worked. Tried to trouble shoot and tried to search for any firmware updates through the app but kept gettting an error and to skip. So I uninstalled the app and reinstalled and now I can't set my router up at all through the app. Keeps saying router not found but my wifi is working. I just can't use my app at all at this point. Also cannot log in as admin via the web either. Any help/recommendations is greatly appreciated.
Solved! Go to Solution.
Accepted Solutions
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
FYI for Apple device users;
Others have reported doing a factory reset and setup from scratch with a wired PC and web browser first on the RBR, once it's setup, try accessing with the Orbi app.
@Rmalibu wrote:
Orbi app not connecting to router but Wi-Fi working
Does anyone know if netgear aware of this problem and working on a fix?
All Replies
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely not working
@elufkin wrote:
I uninstalled the app and reinstalled and now I can't set my router up at all through the app. Keeps saying router not found but my wifi is working. I just can't use my app at all at this point. Also cannot log in as admin via the web either.
Perhaps I am mistaken, but setting up the router and accessing the router are two different things. In order to "set up" the router, all user configuration would have to be erased (Factory Reset). This would be disruptive to say the least.
Alas, you may be facing a Factory Reset anyway. When a login to the web interface is rejected three times in a row, the Password Reset screen comes up and offers to reset the password when given the router serial number and correct response to some security questions. The very first time I attempted this process, I could never get it to accept my responses. Did the Factory Reset and during the next setup I was very deliberate about (a) pulling down the security question choices (b) picking one and (c) writing down the exact way I entered the response. Once the router was going again, I forced a password reset by entering a bad password three times in a row, and the password reset worked correctly. (I set the password to what it was all along. No requirement to 'change'.)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely not working
Sorry for the confusion. My router is already set up and working I just can't access it throught the app. I uninstalled the app and reinstalled but it says "router not found" so I can't access or view my network through the app.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely went to sh*t
The phone/tablet running the Orbi app is connected to the Orbi primary WiFi network, correct? (not the guest network)
Do you have another device that the app can be loaded on? (I have the app on two smartphones and two tablets.)
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely went to sh*t
Are you on iOS? If so, make sure icloud relay, random ip/mac is disabled.
Those can cause connection issues.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely not working
Yes, I'm connected to my primary network not the guest wifi. I'll try and add the app to my iPad.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely went to sh*t
I'm on iOS. I saw that from a previous post and have disabled the icloud relay but that didn't make any differences.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely went to sh*t
@elufkin wrote:
Got the grey light for router and green for satellites.
I rather imagine that with the app no longer being able to find the router, it is too late to take a screen shot of this grey circle?
I cannot find anyone who has ever seen that color on the app.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely went to sh*t
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely went to sh*t
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely went to sh*t
@elufkin wrote:
Now it’s saying WIFI not detected but I’m in the Orbi WiFi.
Most smartphones display the WiFi symbol at the top of the page. It is sort of unusual to see a phone with neither the WiFi nor the LTE symbol next to the battery icon.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely went to sh*t
What modem/gateway is the router connected to?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely went to sh*t
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely went to sh*t
I know this is for an Orbi system, however you might give this a try as it worked for me in getting the Nighthawk app connected. Might work same for Orbi app:
@elufkin wrote:
Yesterday my app all of a sudden couldnt locate my RB50 router but could locate the 2 satellites. Got the grey light for router and green for satellites. I could also see all of my devices and internet still worked. Tried to trouble shoot and tried to search for any firmware updates through the app but kept gettting an error and to skip. So I uninstalled the app and reinstalled and now I can't set my router up at all through the app. Keeps saying router not found but my wifi is working. I just can't use my app at all at this point. Also cannot log in as admin via the web either. Any help/recommendations is greatly appreciated.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely went to sh*t
I have two iPhones one has been updated and one has not. The one running the latest IOS is not connecting to the router and shows a error message that is not connected. The one running the older IOS is running the app just fine.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Can’t find router
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Can’t find router
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Can’t find router
Have you disabled WiFi Private IP address and Limit IP Address Tracking on any Apple Devices?
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Can’t find router
That does nothing. Still no access thru app or website.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Can’t find router
Same here, have you tried a factory reset and reinstall? I'm debating now whether or not to try it.
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Can’t find router
I have not tried factory reset. If you do, please post results.
thanks
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Orbi App completely went to sh*t
Let us know if this process I did on the NH app works for the Orbi app:
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Can’t find router
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Re: Can’t find router
What mobile platforms are you using? If Apple, be sure to disable WiFi Private IP Address Limit IP Address Tracking and iCloud Private Relay on the iPhone or iPad.
@MB_Love wrote:
I have exact same issue. Never again will I buy Netgear, this is insane.
• What is the difference between WiFi 6 and WiFi 7?
• Yes! WiFi 7 is backwards compatible with other Wifi devices? Learn more