Orbi App crashing

I remain confused about messages #44 and #45.

#44: "Factory Reseting my phone is the solution."

#45: "This is not a fix. "

Did the Orbi app work after resetting the phone or not?

Netgear's community forums are a convenient web place for customers to discuss Netgear products, including posting about problems they are having so that other customers can comment (confirm that they have the same problem and could not solve it. describe a solution that has worked for them. propose ways to troubleshoot the problem. etc.)  In almost five years, I have never seen a post by any person claiming to be a Netgear support or engineering employee.  Other manufacturers may assign employees to monitor forums and respond to questions, but it appears that Netgear does not.

In the absence of guidance from Netgear, we customers offer eac other ways to get past the issue, often describing what other users have posted. I, myself, do not have an AX Orbi, so anything I would post would be hearsay.

I agree 100% that customers should not have to find ways to get a product to function as it should.  But, what's the alternative? We cannot get the Netgear corporate structure to be more responsive or more agile.

My own solution to "the app doesn't work" would be, "Quit using the stupid app. Use the web browser interface."