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Forum Discussion

J3rry's avatar
J3rry
Aspirant
Aug 31, 2021

Orbi App defaults to Anywhere Access despite being connected to router WiFi

Hi, I have recently installed the RBK752 router and satellite but have a couple of issues (second issue detailed in separate post). The first is that the Orbi App connects to system by Anywhere Acce...
FURRYe38's avatar
FURRYe38
Guru - Experienced User
Aug 31, 2021

Somethign to present to NG support and see if this is correct behavior or not. 

Does this happen on all devices? 

 

I know when Im at work, I have to select Access Anywhere. When I'm at home I don't, it just logs in. 

J3rry's avatar
J3rry
Aspirant
Sep 01, 2021

I only have the app on my mobile. I have an RBK353 and RBK752 set up with the app and the behaviour described only occurs with the RBK752, although the app has been updated since the last time I used it connected locally to the RBK353 so this might have changed.

 

I'll raise this with Netgear Support, thanks FURRYe38.

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User
    Sep 01, 2021

    đź‘Ť

    • X1Zero's avatar
      X1Zero
      Guide
      Oct 09, 2021
      I’m having the same app issue. Only started occurring with the latest two app updates on iOS.

      Whether you’re on your local network or not, the app defaults to Anywhere Access on opening.

      Latest app version: 2.12.0.22.
      Previous version: 2.11.6.0
      • testhecheese's avatar
        testhecheese
        Aspirant
        Oct 29, 2021

        I'm having the same issue of not able to turn off Anywhere Access in the app..

         

        However I think I found a way to turn it off...

         

        I'm using the iOS app.. version 2.12.0.22

         

        In the orbi app...

        - in the upper right corner, touch the circle with a cloud in the middle icon

        - the Orbi menu will display

        - at the top of the menu just below the "Orbi" header at the top, there should be section with the model number of your router and below the model number it says "Connected via Anywhere Access"

        - touch the model number menu option 

        - the screen "Your Products" will display, there will be 2 different products displaying

        - touch the option that says "Connect Locally"

        - the screen will disappear and go back to the apps main screen

        - notice in the upper right corner, the circle now has a house in it

        - touch the circle with a house icon

        - the Orbi menu will display, now the model number option has the text "Connected Locally"

        - touch the Ssettings menu option

        - the "Settings" screen will display

        - touch the Anywhere Access option

        - you should now be able to touch the slider bar for "Out-Of-Home Controls" and turn off Anywhere Access

         

        Hope this helps! : )