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Re: Orbi App issue
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Orbi App issue
My orbi app sometimes wont open past the blue Orbi screen that says "better wifi. Everywhere." I have cleared cache, reinstalled the app multiple times, and contacted support with no resolution. This happens if im at home connected to the wifi, and it also does this if i try and connect remotely (which i do have enabled). Now occasionally i have gotten it to work by opening and closing the app repeatedly, and eventually it will continue past the first page, but not often.
Its not necessarily a huge issue, as i know i can access settings from a web browser, but half the point of this thing is that it is supposed to be accessible from the app.
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Re: Orbi App issue
I would post about this here in the Orb app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Try a app remove, reboot device then reinstall.
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Re: Orbi App issue
Hi @jerrodbug
Welcome to NETGEAR Community!
May I please know the current firmware version?
Please describe your network setup.
What is the Orbi app version? Is this Android or iOS?
Regards,
Blanca
Community Team
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Re: Orbi App issue
I am having the same issue trying to use the app version v2.3.5.292 on Galaxy S7.
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Re: Orbi App issue
the app says version v2.3.6.617 on the main screen. I updated the firmware to whatever the newest version was, but im not able to check currently.
I have a basic network setup. Modem then Orbi, with one orbi satellite. One dumb switch, and about 20 devices connected wired and wirelessly.
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Re: Orbi App issue
Updated app and it doesn't work with V2.3.6.617 either
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Re: Orbi App issue
I am having the same issue trying to use the app version v2.3.5.292 on Galaxy S7.
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Re: Orbi App issue
Having the same issues. RBR50 firmware V2.3.1.60 on Samsung Note 9 Orbi app version 2.3.7.622. I did try the uninstall/reinstall but still doesn't recognize my Admin password. Confirmed the password is correct using orbilogin.com. This is a new occurrence. Before the last couple of days, I logged in from the app no issuse.
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Re: Orbi App issue
So, if I turn off WiFi on my Note 9 and restart the app, it allows me to login remotely with no issues. What the heck???
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