Orbi App offers 1 verif method - email addy that I no longer have access to... can't login.

[ddigler]

Just as the title states - my Orbi App logs me out from time to time (after ios/app updates perhaps?) I subsequently re-enter my credentials and am then prompted to verify. Only one verification method is provided as an option and it is an email account I no longer have access to. As a result, I cannot login to my Orbi ios app ATM.

Need help ASAP on how to change my verification method accounts? When logged into mynetgear account I do not '2FA' as an option. I have no idea hw to remove the old verfication method (the bad email address) or how to add new, current, verifcation methods.

[Christian_R]

Hello ddigler, 

May you send me a private message with your old/new email address for us to look into this further.

Thanks,

Christian 

[Mjro]

I am having similar trouble to others with the verification email. I changed my email isn’t Manage Profiles in my online account. However, my only verification method is referencing my old email that is no longer available. Help is appreciated.

[Smiley21]

I am having the same issue. Can you help?

[wolfgirl1000]

I am having the same problem.  I cannot log into the app because I cannot get past the verification method as it is an old email address.  My account profile has the correct (newer) email address. 

[michaelkenward]

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@wolfgirl1000 wrote:

My account profile has the correct (newer) email address. 

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Which account? MyNetgear? This place?

They are not necessarily related to the email address you used for things like anywhere access.

For registration issues, try this:

NETGEAR Product Registration FAQ | Answer | NETGEAR Support