Orbi App will not let me assign devices to parental control profiles

[myyrdin]

Every time I try to set the profile for a device under Parental Controls I receive an error message saying: "Unable to add device to profile".  I have rebooted.  A few devices work.  Most will not let you change the associated profile.

Edit:  Note there is a second error I get if I try to add to a profile through "Add a device".  I get an error saying:  "Something went wrong, sorry about this.  Please try again."

[Christian_R]

Hello myyrdin,

May you reinstall the Orbi app and check to see if your RBR50 is due for a firmware update. 

Regards,

Christian 

[myyrdin]

I deleted the app and reinstalled.

It indicates that there is an issue checking for firmware updates.

App version 2.7.4.1

Router Firmware:  V2.7.0.70

[myyrdin]

I manually updated the firmware to 2.7.2.102 and I still have the same issue.  The parental controls app is not useable in this state.  Please advise.

[myyrdin]

Here is a screen shot of the error.

[Christian_R]

Hello myyrdin,

You may you factory reset your Orbi router and run through the setup assistant again using the Orbi app. We also recently a released a new Orbi app version for iOS (version 2.7.6.3). May you reinstall/update the Orbi app.

Regards,

Christian