Orbi WiFi 7 RBE973
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Re: Orbi Netgear app CDIL-API-FAIL

Dheidt22
Tutor

Orbi Netgear app CDIL-API-FAIL

Orbi Netgear app will not show devices or parental controls anymore, it just spins the loading page and gives CDIL-API-FAIL error. I have uninstalled and installed and it still won’t work. I have tried both my app and my wife’s. Anybody have a fix for this?
Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 1 of 8
jlevy3
Initiate

Re: Orbi Netgear app CDIL-API-FAIL

I'm having the same problem (code: CDIL-API-FAIL)

RBR50 - Firnware V2.7.2.104

AP Version 2.8.5.15

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 2 of 8
Dheidt22
Tutor

Re: Orbi Netgear app CDIL-API-FAIL

Adding info:

 

RBR50 Firmware Version: V2.7.2.104

IOS App: Version 2.9.0.13

Message 3 of 8
Christian_R
NETGEAR Employee Retired

Re: Orbi Netgear app CDIL-API-FAIL

Hello, 

 

May you power cycle your router and let us know if your issue persists. If so, please provide a screenshot of the error. 

 

Christian 

Message 4 of 8
Reset19
Aspirant

Re: Orbi Netgear app CDIL-API-FAIL

This issue has returned a second time.  My original case ID was 43924391. I believe a recent recommended firmware update has re-created this issue. 

 

Apple App version 2.9.0.13

Firmware Version V2.7.2.104

 

I have an active Armor Security subscription. It is no longer activated and I cannot activate it.

 

I have no devices listed on the Orbi app.

 

I would very much appreciate any help I can get.

 

 

Model: RBR50|Orbi AC3000 Tri-band WiFi Router
Message 5 of 8
Reset19
Aspirant

Re: Orbi Netgear app CDIL-API-FAIL

Please disregard prior request for help.

 

I just did a complete factory reset of the entire Orbi setup and started from scratch.  

 

This appears to have worked. I have devices and was able to get Armor restarted.

 

Message 6 of 8
Dheidt22
Tutor

Re: Orbi Netgear app CDIL-API-FAIL

I didn’t do any t/s and the app started working again. So, not sure what the actual fix was.
Message 7 of 8
jillyb479
Initiate

Re: Orbi Netgear app CDIL-API-FAIL

My Router is not on your list:  Model:  RAX45 Nighthawk 

I am getting the same error message as above 'CDIL-APL-FAIL'.  I don't see any answers in the conversations as to what is causing it and how to fix it.  I tried using the app to fix it and it can't connect to the Internet.  Had this issue in February after power outage, same as today.  Power was out for 15 minutes last night, now it won't work.  Is this just a piece of crap and I have to buy a new router????  

Model: AC2100|Nighthawk AC2100 Smart WiFi Router
Message 8 of 8
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