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Re: Orbi RBK 853 speed test not working
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Re: Orbi RBK 853 speed test not working
I'm having the same problem with my Orbi RBK 753. It was working for the first few weeks, and then stopped. I've reset the router and modem several times, have uninstalled and reinstalled the app several times, and tried customer support. No success.
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Re: Orbi RBK 853 speed test not working
Please post about this in the Orbi app forum:
https://community.netgear.com/t5/Orbi-App/bd-p/en-home-orbi-app
Let them know what your seeing.
Thank you.
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Re: Orbi RBK 853 speed test not working
When I try to use the speed test, it says " Connection Failed. If the problem persists, try rebooting your router." I have rebooted and unplugged the router a dozen or more times. It worked up until 3 weeks ago when my support service for Netgear expired. I was not sure if this was a coincidence or if the speed test was a free service as long as I had the support service with Netgear.
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Re: Orbi RBK 853 speed test not working
This maybe something going on with the app or on NGs side that they need to take a look at.
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Re: Orbi RBK 853 speed test not working
Hi @Intmedhead8 and @Fritzsche0529
Welcome to NETGEAR Community!
Is this on Android or iOS?
May we please know the Android or iOS version?
Kindly provide the Orbi App version.
Regards,
Blanca
Community Team
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Re: Orbi RBK 853 speed test not working
Apple iPhone X.
Orbi version 2.6.2.9
firmware version V3.2.16.6
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Re: Orbi RBK 853 speed test not working
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Re: Orbi RBK 853 speed test not working
Hello Orbi App Users,
Thanks for taking the time to provide feedback with your latest experience regarding the Orbi app speed test feature. For those experiencing issues, may you please provide the following information for us to check further.
Product Model:
Firmware Version:
Orbi App Version: (iOS or Android)
Thank you,
Christian
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Re: Orbi RBK 853 speed test not working
I have rebooted the router, the ONT, and disconnected all devices several times and still see the issue.
Product model: RBK853/RBR850
Firmware version: v3.2.16.6
Orbi App Version: iOS 2.6.2.9
Note that Speedtest App and Net Analyzer app on the same device both work and get good speeds.
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Re: Orbi RBK 853 speed test not working
same issue here..
latest firmware for both app and router
several reboots has done nothing to change it
this morning app wouldnt even recognize the app.. had to restart it
ive only had the 550 for less than a week and after working good for a few days, its been down hill since
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Re: Orbi RBK 853 speed test not working
very same here for RBK853 and all latest firmware and iOS App (for iOS14).
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Re: Orbi RBK 853 speed test not working
Hello,
For those on iOS 14 experiencing this issue, may you enable local network access if you haven't done so already and let me know if your issue persists. You may need to reinstall the Orbi app if you're unable to see this in your iPhone's settings or if you're unable to get a local network access notification.
Christian
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Re: Orbi RBK 853 speed test not working
When I had my previous system rbr852, it was prior to the iOS 14 update that the speedtest began to fail. When I upgraded to iOS 14 ( I also enabled the network option ). It still did not work. I was within my 30 day window and brought it back this past Monday. So far the speedtest within the new one is working. But it's only been a few days though.. my last system it worked for about a week, then just stopped.. along with device naming and image tagging.
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Re: Orbi RBK 853 speed test not working
Also I know I saw today an update popped up in the App Store for Orbi. Was that a fix ?
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Re: Orbi RBK 853 speed test not working
I just looked at my APP store and I did not see a update for this program.
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Re: Orbi RBK 853 speed test not working
I deleted the APP and reinstalled it and unfortunately it still did not work.
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Re: Orbi RBK 853 speed test not working
I had it on both my iPad and iPhone
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Re: Orbi RBK 853 speed test not working
@BiGMERF - Please feel free to provide another update in the future.
@Intmedhead8 - Are you on iOS 14?
Christian
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Re: Orbi RBK 853 speed test not working
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Re: Orbi RBK 853 speed test not working
Hi, my Orbi app internet speed test feature stopped working about two days ago. I consistently receive "Connection Failed" when running this test. Please see requested information below:
Product Model: RBR750
Firmware Version: v3.2.16.6
Orbi App Version: (iOS or Android) : Android version 2.6.2.1239
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Re: Orbi RBK 853 speed test not working
@TAU-2 ,
This has happened to many of us. Frankly, I'm not sure why it works for just a few days, then stops, but that's what seems to be happening. For me, I tried rebooting everything (router, modem, satellites) in various orders, and reinstalled the app a few times as well. Nothing worked. I finally did a "factory reset" of the router. A Netgear tech did it for me remotely, but you could likely do it yourself, although you'll probably need to access the router web app from a PC and connect via Ethernet. (www.orbilogin.net). Since this was done for me, I'm not able to give you good instructions on how to execute the factory reset, but if you need help, you can contact NETGEAR or maybe someone on this forum could offer assistance. Good luck.
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Re: Orbi RBK 853 speed test not working
Thanks for the response, Fritzsche0529. I have done all of the recommended steps, except for the factory reset, to no avail. I have opened a ticket with support and will follow up with them today for a resolution. If no fix is provided by support, I guess I will do the dreaded factory reset. Thanks again!
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Re: Orbi RBK 853 speed test not working
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