I have an ORBI Router/Satellite Model RBR750 which I am now ready to return. It's not in the list of products when trying to post this. I am not very technical, but saavy enough to set this system up and change the wifi SSID and password.
After the first night, the ORBI APP no longer recognizes the device. HOWEVER, the device is running fine. I am connected to it! I have reistalled the APP. I have reset the router to factory settings and re-installed. It seems the system works fine, but the app doesn't see the device. I have deleted and re-installed the app 3 times, called the very useless support and I am ready to give up.
Funny thing is I think the router is working well. I hate to return it for the app, but I can't manage this at all. I can't see if it is online, whether the satellite is online, etc....
Support basically told me the app will one day be fixed.......This system is $400. Apparently I can get a cheaper Amazon or Google Mesh system. I went with this one, because it is supposed to be better and had 90 day support.
Very frusterated and ready to return unless someone in this community can assist. Thanks very much.
Thank you so much! Wow, I wish I could get those 10 hours of my life back. Why couldn't support just tell me that so I didn't waste my time resetting and re-installing. Thanks so much. I will just hope they fix the ORBI App quickly.
