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Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

kturzinski
Aspirant

Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

I am trying to enable Anywhere Access on my Orbi RBR750 router using the Orbi app but I get an error "Something Went Wrong   There was a problem enabling Anywhere Access, please try again or enable later."  I've attempted to turn on with the slider in the app multiple times but continue to get the same error.  Any assistance would be appreciated.

Message 1 of 37
FURRYe38
Guru

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Is remote access already enabled on the RBRs web page under Advanced tab/Admistration?

Message 2 of 37
SeclusionBay
Tutor

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

I still cannot access anywhere my RBR750.  FM  V4.6.8.5_2.1.9

Message 3 of 37
FURRYe38
Guru

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

What Firmware version is currently loaded?
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?

Do you have access with a wired PC and web browser? 

 

Make sure if this is for a Apple device, WiFi Private Address is disabled:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

 

Make sure Local Network is enabled for Orbi app on the apple device as well:

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump...

Try a different device if you have one? 


@SeclusionBay wrote:

I still cannot access anywhere my RBR750.  FM  V4.6.8.5_2.1.9


 

Message 4 of 37
SeclusionBay
Tutor

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

V4.6.8.5_2.1.9  Firmware

Private is off

App enabled.

 

Apple iphone 12.

 

App can connect "locally" but not via Anywhere Access. 

Yes, I can connect via PC.

 

Connecting to ALIV / BTC  ISP in the Bahamas. 

 

 

 

Message 5 of 37
FURRYe38
Guru

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

Ok. Something NG needs to address then. Nothing else we can help with here in the forums as others are seeing this problem as well. 

 

Please file a bug report using this method:

https://community.netgear.com/t5/Orbi-App/How-to-report-a-bug-on-the-Orbi-App/td-p/2140980/jump-to/f...

Message 6 of 37
GOODLACE2
Guide

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

I'm having the same problem with my rbr750. Uninstalled/installed the app. Hard reset my router. Still the same problem "something went wrong" tried 3 different devices. The same. I have android os.
Message 7 of 37
CrimpOn
Guru

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app


@GOODLACE2 wrote:
I'm having the same problem with my rbr750. Uninstalled/installed the app. Hard reset my router. Still the same problem "something went wrong" tried 3 different devices. The same. I have android os.

Is this the same problem in the sense that the app connects to the router when connected to the LAN, but then trying to move the slider to the right results in an error?

CrimpOn_0-1664838555381.png

The app must be connected on the LAN for this option to be enabled.  After it is enabled, then Anywhere Access means "anywhere" and if someone has stolen your phone and can open apps, then they can control your Orbi.

Message 8 of 37
cpmassen
Apprentice

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

I'm having the same issue.  I have turned the Private Wi-Fi Address off on my iPhone 14 but that still won't allow me to slide the button for Anywhere Access.  I keep getting the error message. 

Message 9 of 37
SeclusionBay
Tutor

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

There apparently has been no fix at all by Netgear. This feature basically is permanently broken. I won’t buy Netgear again.
Message 10 of 37
GOODLACE2
Guide

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

The orb is connected to my LAN. I like my orb too. Still they need to fix this issue.
Message 11 of 37
FURRYe38
Guru

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

Message 12 of 37
SeclusionBay
Tutor

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

I submitted the bug report.   (For about the 10th time.).   It's clear Netgear has NO interest in fixing this.  Very disappointing.   I will not recommend ORBI to anyone since THEY broke their own feature and refuse to fix it. 

Message 13 of 37
FURRYe38
Guru

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

What FW is loaded on the Orbi system? 

What mobile platform are you using? Apple or Anderoid? Both? 

What steps have you take to troubleshoot yourself? 

Message 14 of 37
SeclusionBay
Tutor

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

UPdated FW multiple times.

IOS

Message 15 of 37
FURRYe38
Guru

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

What specific FW is loaded on the Orbi system? 

Be sure to review this as well for iOS devices:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

 

What steps have you take to troubleshoot yourself? 

Message 16 of 37
SeclusionBay
Tutor

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

FW V4.6.9.11

App version 2.20.1.9

 

I have the IOS private and tracking settings off.

 

Still get "device offline" error message on the app.

Message 17 of 37
FURRYe38
Guru

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

Is this while your at home on the home network or away and remote? 

Message 18 of 37
kturzinski
Aspirant

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

Updated firmware to v4.6.11.1 manually since when I checked directly from the router it said it was up to date.

Message 19 of 37
FURRYe38
Guru

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

And are you having problems with Anywhere Access? 

What mobile platform are you using? 


@kturzinski wrote:

Updated firmware to v4.6.11.1 manually since when I checked directly from the router it said it was up to date.


 

Message 20 of 37
SeclusionBay
Tutor

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

While away, and remote, via internet.

 

(While at home, it successfully connects via "connected locally")

Message 21 of 37
FURRYe38
Guru

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?


@SeclusionBay wrote:

While away, and remote, via internet.

 

(While at home, it successfully connects via "connected locally")


 

Message 22 of 37
SeclusionBay
Tutor

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

Bandluxe E600 LTE Device.

Message 23 of 37
FURRYe38
Guru

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

And this is what the Orbi system is connected too? 

https://www.manualslib.com/manual/1482933/Bandluxe-E600-Series.html#manual

Message 24 of 37
SeclusionBay
Tutor

Re: Orbi RBR750 Router - can't enable Anywhere Access with Orbi app

Correct. 

Message 25 of 37
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