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Forum Discussion
Orbi RBR750 Speed Test connection failed
I have the Orbi model number RBR750 (number on the bottom of device), but the box says AX4200 RBK753S. It is the WiFi 6 robust Smart Home Tri-Band Mesh WiFi 6 system from Costco. I could not find it i...
You're not alone in this. This appears to be an issue with the Orbi App. Netgear support is not very responsive; if you need a warranty repair, it will take weeks to get something resovled -- and they'll not honor the warranty period...without you paying for their phone support to tell you that their equipment is broken.... I would suggest that you run the speedtest.net (or fast.com) on a browser to check your network performance.
Tried so far:
Rebooted router.
Rebooted cable modem.
Deleted Orbi app; re-installed Orbi app.
Someone suggested going to settings and looking for enabling "Orbi"...however, I don't see what they're talking about....
I've sent e-mail...nothing.
Good Luck.
- Right - an absolute s..t show at NETGEAR!
I wanted $1400 on 3 routers and 1 modem and what a waste. Customer service is non existent.
Regarding speed test: sure you can do tests on your phone using browser, but that’s not same as the Orbi App. Because that tells you speed from modem to your connected router. Thus the speed of your internet provider.
Doing test on a browser has degradation depending on many factors on your device and distance.- Thanks for the feedback. Like many others. The speed test worked great for the first couple of weeks, then all of the sudden it stops working. I wonder if it has something to do with firmware upgrades. I am not that tech savvy, but hope hope they have a simple solution.
Hello Orbi Users,
For those still experiencing issues, please send me a private message with your email address and phone number. I'd like for our support team to reach out for further investigation.
Christian
- Just sent you a private message with my email so we can try to resolve my issue.
