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Forum Discussion
Orbi app admin password no longer recognizes my admin password
Orbi app admin password no longer accepts what I’ve been using. We just had an iOS upgrade to iPhone although that doesn’t usually cause a problem. I can access my Netgear account my Bitdefender app ...
Hi Kathy,
I would recommend factory resetting the Orbi unit by holding down on the reset button for 15+ seconds. After doing so, please reinstall the Orbi app and run through the setup assistant again using the Orbi app.
Christian
Thanks again Christian. I truly appreciate it. Final thing if I may are you saying I will have to re setup my whole Orbi nest system as though I just brought it home and start from scratch?
Have a great evening.
Kathy
Have a great evening.
Kathy
Hi Kathy - Yes, that is correct. Please feel free to let me know if you need further assistance.
Regards,
Christian
Hi,
I have had exactly the same problem and it is a real bugbear because you need to reset the complete system when this happens.
I finally found a solution which worked for me but I don't claim it will work for everyone.
Do you also have Network Insight app installed on your device.
If so uninstall Insight and the orbi app might then remain stable and remember your password.
Once you reset the system the Orbi app seems to remember your password everytime.
I trialled this solution 3 times by un-installing Insight and resetting the system and each time the Orbi app remembered my password.
With Insight re-installed the Orbi app forgot my password and I had to reset the sytem again.
In my case there appears to be a conflict between the 2 apps.
I am using a Xiaomi Mi9 Pro as the access device.
I hope this potential solution my work for you otherwise pacakage the system up and send it back until Netgear recognise this as an issue and adopt a proactive stance on working a solution.
Good luck
Tony
ps post back and let us know how you get on
- Tony, Thank you so much for taking your time to try and help me. I have not heard of a network app called insight but for anyone else that might have had the same issue and has that app you have provided a very thorough fix!
I am still at a loss because when I installed the Orbi system it assigned an SSID name and showed the password for using mine which was on the bottom of the router. Now when I open the app I’d just says admin and will not allow you to change that. I honestly don’t remember back in February when I installed the system what it said each day until it no longer stored the password it just always connected me. If you might think of anything else or know of anything else to refer me to I’d greatly appreciate it!
Thanks!
Kathy Scott