Orbi WiFi 7 RBE973
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Orbi app does not support your router model

jrevill1023
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Orbi app does not support your router model

When trying to connect my new Orbi system to me wifi I get the following message "Wifi Router Not Supported. The app does not support your router model. I have a Netgear C3700 router. How do I find out what is capatible so I can buy the right router?

 

Model: RBK53|Orbi AC3000 Tri-band WiFi System
Message 1 of 10
Christian_R
NETGEAR Employee Retired

Re: Orbi app does not support your router model

Hello jrevill1023, 

 

If you have the C3700v2, you will need to use the Nighthawk app. 

 

https://kb.netgear.com/000055505/Which-products-support-the-NETGEAR-Nighthawk-app

 

Christian 

Message 2 of 10
wififast
Aspirant

Re: Orbi app does not support your router model

RBR850 not connecting to app after firmware update. Worked great in the past. What app supports the RBR850 now?

Message 3 of 10
Christian_R
NETGEAR Employee Retired

Re: Orbi app does not support your router model

Hello wififast,

 

May you reinstall the Orbi app and let us know if that helps. 

 

Christian 

Message 4 of 10
wififast
Aspirant

Re: Orbi app does not support your router model

Thanks... Deleted and reistalled app. Did new set up but still get message Router Not Supported.

 

Am I using the wrong app?

Message 5 of 10
wififast
Aspirant

Re: Orbi app does not support your router model

So I tried setting up the Netgear Orbi - WiFi System App on a new iPad. Still get the message that The Orbi app does not support your router model. Perhaps bad firmware update.WiFi system seems to be working well. 

Message 6 of 10
Christian_R
NETGEAR Employee Retired

Re: Orbi app does not support your router model

Hi wififast,

 

Thanks for giving that a try. May you provide me with the following info for me to look into this further. 

 

Orbi Firmware Version: 

Orbi App Version: (please also specify if it's iOS or Android)


Thanks,

Christian 

 

 

Message 7 of 10
wififast
Aspirant

Re: Orbi app does not support your router model

Not sure Firmware version. Did update couple of weeks ago. App Version is 2.9.5.14

 

Think I'll take entire Orbi Sytem down and do a reboot. See if that works. Appeared that the firware update worked OK but that is when the app problem started.

Message 8 of 10
wififast
Aspirant

Re: Orbi app does not support your router model

Using iPhone 12 iOS 14.4.2

Message 9 of 10
Christian_R
NETGEAR Employee Retired

Re: Orbi app does not support your router model

Hi wififast,

 

You may view your Orbi's firmware version by visiting the admin page using a web browser via laptop or PC. Visit Orbilogin.net and use the default admin credentials below to login.

 

Username: admin

Password: password 

 

Christian 

Message 10 of 10
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