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Orbi app doesnt connect to Router anymore

Menno1985
Aspirant

Orbi app doesnt connect to Router anymore

Dear forum, 

 

After some issues with the connectivity of the sattelites, I tried around a bit and updated the firmware as well. Now my Orbi App doesnt connect ot the router anymore giving 4 potential reasons, of which I can only think that the Orbi router is in bridge mode to be likely (no internet, VPN mobile device and another are n/a).

 

Re-installing the app didnt work, I dont have access to anything anymore now. 

 

How van I disable this? How ca I get access to the app again? 

Message 1 of 8
FURRYe38
Guru

Re: Orbi app doesnt connect to Router anymore

If this is on a Apple Device:

https://community.netgear.com/t5/Orbi-App/NETGEAR-Mobile-Applications-and-Apple-Devices-FAQ/td-p/222...

and https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK853 (Router Mode) | and R9000 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 2 of 8
Menno1985
Aspirant

Re: Orbi app doesnt connect to Router anymore

Option a) switching off private mode didn’t work. Option b) I don’t use a browser for access. Its the app itself that can’t find the router.

I have WiFi access though. Actually everything works great, accept me not being able to see the router and the system status in the app.
Message 3 of 8
FURRYe38
Guru

Re: Orbi app doesnt connect to Router anymore

id you make sure that Local Network was enabled under the phones settings for the local Orbi app configuration. I saw that this was disabled on mine at some point and after I re-enabled it the app finally connected to the RBR. 

 

 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK853 (Router Mode) | and R9000 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 4 of 8
Menno1985
Aspirant

Re: Orbi app doesnt connect to Router anymore

Hey Furry,

Good point but it wasn’t that. I am currently connected in a local network via Orbi. I have another hypothesis. I recall being connected via anywhere access previously. But now it’s not enabled and I can’t enable it as I cannot access the app. Do I have something here? Any suggestions?

Thanks a lot in advance.
Message 5 of 8
FURRYe38
Guru

Re: Orbi app doesnt connect to Router anymore

So Orbi app isn't connecting with the local network enabled for the app as seen here?

https://community.netgear.com/t5/Orbi-App/Orbi-Web-Page-and-Orbi-app-Access-Status/td-p/2223085/jump...

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK853 (Router Mode) | and R9000 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

Message 6 of 8
Menno1985
Aspirant

Re: Orbi app doesnt connect to Router anymore

Yes the setup is like the photo. Its not recognizing the router, although the WiFi connection of the mobile device is actually using the router’s internet.
Message 7 of 8
FURRYe38
Guru

Re: Orbi app doesnt connect to Router anymore

 

Only thing I can think of is to sign out of the Orbi app fully, factory reset the RBR, setup using a wired PC and web browser. Once set up again, then try the Orbi app. 

My Setup ISP SparkLight | Internet Cable 1000↓/50↑ CAX80 Modem Mode |  Wifi Router RBK853 (Router Mode) | and R9000 (Router Mode) | Switches NG GS105/8, GS308v3, GS110MX and XS505M | Additional NG HW: C7800/CAX80/CM1100/CM1200/CM2000, Orbi: CBK40, CBK752, RBK50, RBK853, RBK752, RBK953, SXK30 | NightHawk: MK63, MR6150, R7000, R7800, R7960P, R8000, R8500, R9000, RAXE500, RAX50, XR450, XR1000, EX7500/EX7700

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